Senior Manager of Success Architecture, Salesforce

• 10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields
• 5+ years of people management experience, including leading geographically distributed teams
• Proven ability to manage schedules, shifts, and capacity planning. You should be comfortable using data to argue for resources or process changes
• Familiarity with Tableau implementations, architecture, and optimization strategies
• Proven track record driving teams to operational metrics (delivery velocity, time to resolve, customer satisfaction)
• Experience in enterprise consulting or advisory services
• Ability to leverage data to identify opportunities to drive outsized impact with target customers
• Experience developing methods to measure impact in advisory engagements
• Demonstrated expertise in coaching technical professionals
• Outstanding communication and presentation skills for C-level audiences

Desirable

• At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued
• The Success Architect team within Cloud Success is home to Salesforce’s most skilled subject matter experts across products, programs, and processes
• As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base
• In this leadership position, you will be responsible for setting the strategic direction and operational cadence of the Success Architect function
• As a Senior Manager for Tableau Success Architects, you will ensure optimal capacity planning and resource alignment across a portfolio of critical initiatives and high-impact customer engagements within the Analytics product area
• You will lead a geographically distributed team while fostering strong relationships across the broader Success organization, Sales, Customer Success, and Product teams
• You will create an inclusive team culture that values diverse perspectives, encourages knowledge sharing, and drives collective success across regions and functions
• As a Senior Manager of Tableau Success Architects, you will directly impact customer success at scale by building and leading a high-performing team that drives measurable outcomes for our most strategic customers
• Your leadership will shape how we deliver advisory services, demonstrate value, and grow our Success Architect practice for Tableau
• Join our dynamic leadership team and help shape the future of how we deliver world-class advisory services to our most strategic Tableau customers
• We embrace diversity and are committed to creating equal opportunities for all applicants
• If you are passionate about leading technical teams, driving operational excellence, demonstrating measurable impact, and fostering inclusive cultures, we invite you to apply for this Senior Manager position