Solutions Engineer, Algolia
$117.5-165k
OTE
Site search and discovery powered by AI
Open for applications
Site search and discovery powered by AI
501-1000 employees
Open for applications
$117.5-165k
OTE
501-1000 employees
Company mission
Algolia's mission is to change the way people interact with data.
Role
Who you are
- The Algolia Solution Engineer is both a highly technical product expert and a skilled relationship builder
- They are comfortable showing an engaging communications experience to a CTO or developing a prototype with the API in communication with customer software engineers
- The ideal candidate gets excited talking to engineers, product managers, and CTOs, and also knows how to distill technical concepts to business value for all types of buyers
- 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
- Previous software development experience in one or more of the following areas:
- Great oral and written communication skills
- Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
- Obsessed with Solving Customer Problems
- Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)
Desirable
- A background in the search industry or e-commerce
- Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, Commercetools and alike
- Knowledge in Analytics, SEO
What the job involves
- The Solutions Engineer is a critical part of the go-to-market team, working closely with the sales and solutions organizations, playing a major role in the revenue attainment of the company and the adoption and best practices of our customers
- The Algolia Solutions Engineer is responsible for delivering the technical win and product fit on opportunities and accounts. They lead the technical pre-sales relationship, work closely with Account Executives, demonstrate the product and architecture, overcome objections, and offer creative and consultative solutions
- The SE also is an important advocate for customer interests towards product development interfacing with R&D, creating compelling technical content, enabling other groups, and working on cross-company initiatives
- Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
- Understand customer goals and how Algolia’s solution can address those needs
- Assist in the Sales process including technical discovery, technical demo, Proof of Concept (POC), RFP responses
- Leverage the tools, frameworks, and partners of the Algolia ecosystem to validate technical and functional fit
- Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
- Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
- Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process in order to ensure highly successful onboarding
Our take
While in-site searching has been available for some time from web search servers such as Google and Bing, its functionality is limited due to it relying on general web scraping techniques which can miss relevant information. By contrast Algolia indexes only the company's site, allowing its search to serve accurate results extremely swiftly, which helps to drive sales conversions aside from making sites far more usable. The efficacy of this solution can be seen from its customer base of over 10,000 companies including the likes of Slack, Zendesk and Lacoste.
To diversify and increase the product range, Algolia have expanded into other real-time APIs such as product recommendations available for eCommerce websites. With the company performing extremely well over the last few years, Algolia have recruited key senior executives to futher its growth. As the company continues to scale it seems likely that an IPO is not too distant a prospect.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
33% female employees
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2021
$150m
SERIES D
Oct 2019
$110m
SERIES C
Total funding: $334m
Company benefits
- Health Insurance
- Mental Health Care
- Accidental Death & Dismemberment Insurance
- Dental Insurance
- Disability Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Life Insurance
Company values
- Grit - We thrive outside of our comfort zone, pushing ourselves to go ever further. We think long-term and constantly strive to be better, even if things don't always go as expected
- Trust - We trust each other just as we trust our users. We earn that trust by listening to each other, following through with our commitments and keeping our words
- Care - We want the best for our customers, community & colleagues. We go above and beyond to make sure they are happy
- Candor - We are open and honest. We give each other praise and criticism because we want to challenge each other and help one another grow
- Humility - We want our teammates to succeed as much as we do ourselves. We believe each team member is as important as the other and we approach each new challenge knowing that we may not have all the answer
Company HQ
Barron Park, Palo Alto, CA
Articles
Leadership
Bernadette Nixon
(CEO, not founder)Was previously CEO of Alfresco. Before that, was CRO at SDL and SVP & GM for OpenText
People progressing
Joined as an Account Executive. Promoted to Senior Account Executive after 1 year. They have been promoted to Director of Sales, Northern Europe.
Joined as an Enterprise Account Executive. Promoted to Director of Enterprise Sales after 2 years. Then promoted again to Head of Sales after 1 year. They are currently the Vice President of Sales for EMEA & APAC regions.
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