IT Support Engineer, Ontra
$95-130k
+ Equity
More information about location
3 days a week in office
AI-powered contract automation for private markets
Be an early applicant
AI-powered contract automation for private markets
501-1000 employees
Be an early applicant
$95-130k
+ Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To clear the operational fog for GPs by transforming unstructured information into insight, action, and automation.
Role
Who you are
- If you're a hands-on troubleshooter who thrives working independently on-site, communicates proactively, and brings a customer-service mindset to competing priorities, we'd love to get to know you
- Experience: 4+ years of hands-on IT or help desk support experience, including hardware and software troubleshooting and ticketing systems
- AV and Desktop Support: Experience supporting conference room and AV technology alongside general desktop support, including peripherals, docking stations, and Wi-Fi
- Hands-On Versatility: Comfortable handling light physical office tasks, including unpacking shipments, stocking supplies, and light furniture assembly. Requires the ability to regularly lift 25 - 50 pounds
- Independence: Able to work independently on-site three days a week while collaborating closely with a fully remote team
- Tooling: Experience with Freshservice, 1Password, Okta, Apple device management (MDM/JAMF or similar), Google Workspace, or Zoom/Neat conference systems is a plus
- Startup Background: Prior experience at a fast-growing startup or tech company opening or scaling a new office is a plus
What the job involves
- Ontra is seeking an IT Office Support Engineer reporting to our Director, Security & IT Operations
- We're looking for someone excited to be the on-the-ground IT and office presence for our brand-new New York office, keep conference rooms and everyday equipment running smoothly, and free up our fully remote IT Operations team to focus on company-wide systems and strategic initiatives
- Own On-site IT Support: Serve as the go-to, on-the-ground technical resource for Ontra's New York office, resolving hardware, software, and networking issues as they come up
- Keep Conference Rooms Meeting-Ready: Run AV and conference room checks so every meeting and event starts on time without technical hiccups
- Set New Hires Up For Success: Prepare desks, equipment, and accounts for incoming employees so they're ready to work from day one
- Support Ticket Queue: Triage and resolve in-office and global tickets, supporting remote operations as needed
- Keep the Office Running Smoothly: Coordinate with vendors and deliveries, track office inventory and supplies, and handle light facilities tasks to maintain a well-run workspace
- Partner Closely With a Remote Team: Collaborate via Slack and ticketing with Ontra's fully remote IT Operations team, escalating and documenting clearly while operating independently on-site
- Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need
Our take
The private markets have grown rapidly, but operational complexity and regulatory demands have grown too. Firms face high-volume legal work, compliance obligations, and fragmented workflows that slow deal-making and fund management. Founded in 2014, Ontra offers AI solutions built specifically for these challenges.
Ontra combines AI with a global network of legal experts to turn complex, document-heavy processes into actionable intelligence. It automates contract review, obligation tracking, entity management, due diligence, and compliance workflows, reducing manual work and letting teams focus on higher-value decisions. And by providing accurate, industry-specific insights without requiring customers to configure AI models, Ontra has helped firms work more efficiently and with less risk.
Serving over 1,000 firms globally (including 9 of the top 10 private equity firms), Ontra has processed more than 2M documents and continues expanding its product suite. Recent launches include AI tools for credit management, due diligence questionnaires, and human-in-the-loop KYC services. Alongside this, it acquired some serious funding in 2025, putting it in a strong position going forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
81% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2021
$200m
SERIES B
Jan 2019
$40m
SERIES A
Total funding: $240m
Company benefits
- Remote Flexibility: At Ontra, we’re invested in your success, and our total rewards package is designed to help you reach your full potential. Embrace our remote-first work environment with generous reimbursements for work-from-home equipment, coworking, phone, and internet.
- Unlock Your Potential: Tap into opportunities for continuous learning, mentorship, and role-specific development through our learning platforms, industry conferences, employee resource groups, plus in-person and virtual company events.
- Life Moments Covered: We’re here to support you when life happens. Whether it’s a vacation you’ve been looking forward to, a medical situation you need to take care of, a new addition to your family, or another important life moment, we’ve got you covered.
Company HQ
Union Square, San Francisco, CA
Leadership
Troy Pospisil
(Co-Founder & CEO)Majored in Economics at NYU before joining Deloitte as a Management Consultant. Was an Investment Professional at H.I.G. Capital.
Ben Levi
(Co-Founder & COO)Studied at Yale and Harvard Law School, and worked on Obama's 2008 campaign. Was an Associate at Kirkland & Ellis and founded Saas company Tembo.
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