Member Success Manager, Chief
$110k
Plus equity and commission
Private membership network for female executive leaders
Job no longer available
Private membership network for female executive leaders
1001+ employees
Job no longer available
$110k
Plus equity and commission
1001+ employees
Company mission
Chief’s mission is to drive women to the top — and keep them there.
Role
Who you are
- Self-starter with experience working in a Customer Success, Account Management, or similar customer-focused role, and a proven track record of meeting or exceeding renewal goals
- Strategic thinker who can effectively balance representing/advocating for both Chief and the member
- Comfortable owning KPIs (Key Performance Indicators) and adhering to detailed operating procedures
- Possess excellent written and verbal communication skills
- Thrive in fast-paced, ever-evolving work environments
- Able to present to and influence at all levels, including executive and C-level
- Creative problem solver who is confident leading complex conversations
- Passion for the Company’s mission — to change the face of leadership
What the job involves
- Member engagement and retention is integral to supporting Chief’s mission and is a top goal for our organization
- The Member Success Manager (MSM) is a key individual contributor, responsible for guiding our members at pivotal points in their journey to achieve monthly member engagement and retention goals, supporting members throughout their experience, and contributing strategic improvements to our membership engagement and renewal strategy and operations
- MSMs maintain deep knowledge of Chief’s products and services to offer support and guidance throughout all stages of membership, including renewal
- The ideal candidate possesses proven sales acumen, customer success operational skills, and exceptional written and verbal communication skills. We are looking for someone with experience establishing and maintaining strong relationships, strategic communications, owning renewals, and leveraging data to drive decisions
- Achieving both individual and team engagement and retention goals on a monthly and quarterly basis
- Proactively engage with members throughout their experience to drive member activity, collecting member goals and guiding them to services, resources, and connections to drive them to value
- Executing on monthly renewals process across all markets - ensuring that each member who reaches out for support has an impactful touchpoint that drives their retention
- Managing a high volume of calls, emails, and virtual meetings for a large, rolling pipeline
- Maintaining comprehensive knowledge of Chief’s services, products, and network
- Serving as the voice of members to help the broader Chief team continue to iterate on services
- Working cross-functionally with other teams and stakeholders on projects designed to improve member retention
Our take
Chief aims to help more businesswomen rise into positions of power with its private membership network. C-Suite, senior executives, and accomplished VPs are evaluated for membership based on seniority, professional experience, background, and impact, as well as a demonstrated history of supporting others along the way.
As of the start of 2023, 53 of the Fortune 500 companies had female CEOs - the first time ever that women have represented over 10% of this group. Women are also drastically underrepresented when it comes to leading funded startups, which is where the need for a community like Chief's comes from.
Chief's has over 20,000 members from organizations including the likes of Google, Nike, HBO, Pfizer, and Disney. It achieved unicorn status in 2021 and continues to make impressive moves such as the launch of "Chief Enterprise" for businesses looking to invest in their women leaders. That said, it has also seen its fair share of controversy over alleged discriminatory actions towards minority members, which it will need to properly address is it is to continue claiming a DEI-first mission.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$100m
SERIES B
May 2020
$15m
EARLY VC
Total funding: $140m
Company benefits
- Bonus structures
- 401K
- Stock options
- Spending allowances to support your work
- Fully funded health insurance
- Partnership with Talkiatry to support our employees
- Chief employees receive quarterly stipends to support your wellness and work from home set up where eligible
- Flexible approach to PTO, 10 paid holidays, and a 4.5-day workweek
- Generous leave arrangements, and 4 weeks of sabbatical for team members when they reach their four year anniversary
- 20 weeks of parental leave for new parents of any gender, plus we design a personalized re-boarding program that eases the transition back to work
- Work from anywhere
Company HQ
Midtown Manhattan, New York, NY
Leadership
Carolyn Childers
(Co-founder & CEO)Previous Operating Partner at Primary Venture Partners for 2 years and SVP of Operations at Handy HQ for 4 years.
Lindsay Kaplan
(Co-founder)Previous Social Media Manager at ELLE Magazine for 1 year and Communications Manager at Time Out North America for 2 years.
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