Senior Lead Technical Program Manager, Klaviyo
$198-297k
3+ days a week in office
The only CRM built for B2C
Be an early applicant
The only CRM built for B2C
1001+ employees
Be an early applicant
$198-297k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Experience as a Technical Program Manager in a high-growth, SaaS environment
- Proven track record of successfully managing large-scale, complex technical programs, ideally with a focus on performance and reliability
- Strong understanding of cloud infrastructure, distributed systems, and performance testing methodologies
- Experience with incident management and crisis communication
- Excellent communication, collaboration, and problem-solving skills
- Our tech stack at Klaviyo includes Python as the primary language, Django for the backend, React on the frontend, and everything is hosted on AWS. Experience with these tools, or a background in similar high-performance SaaS environments, is highly preferred
What the job involves
- Seeking a Senior Lead Technical Program Manager to lead our Black Friday Cyber Monday (BFCM) readiness efforts
- As a founding member of our TPM team, you will play a critical role in ensuring our product remains performant and reliable during the peak season for us and our customers
- You will partner closely with Engineering, Product, and Customer Support to define and execute a comprehensive BFCM strategy, including:
- Performance and Load Testing: Define and execute rigorous load testing strategies and schedules to identify and mitigate performance bottlenecks
- Capacity Planning: Collaborate with Business Intelligence and Engineering to ensure adequate capacity to handle peak traffic
- Incident Management: Develop and refine incident management processes specific to BFCM, ensuring rapid response and resolution
- Risk Assessment and Mitigation: Proactively identify and mitigate potential risks to platform stability during BFCM
- Cross-functional Coordination: Facilitate communication and collaboration across all relevant teams to ensure alignment and execution
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- We are owners.
- We always put our customers first
- We strive to make the world more equitable
- We are ambitious
- We are always learning
- We collaborate radically
- We are remarkable
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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