Solutions Enablement Manager, ServiceNow
$112.2-196.4k
+ ESPP
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$112.2-196.4k
+ ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Successful candidates will understand solution-selling, along with the ability to drive content development, deployment and learning experiences
- We seek a versatile candidate possessing strong organizational and interpersonal abilities, coupled with a track record of success in spearheading sales enablement initiatives
- 4 or more years of related experience in sales, sales enablement, product enablement, and/or product marketing
- Experience with solution selling
- Experience with sales onboarding
- A strong understanding of product marketing and product development teams with the ability to translate into field-ready enablement assets
- Experience creating and/or delivering product and solution enablement to sellers
- Knowledge of sales enablement methodologies, enablement tools and technologies, and learning best practices
- An ability to listen and diagnose enablement issues to effectively recommend enablement solutions
- An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches
- An ability to be proactive, self-motivated, and self-directing; able to drive deliverables and results which involves people who do not report to you while maintaining positive relationships
- An ability to interact with and influence a wide range of employees including the ServiceNow leadership team and senior management
- An ability to clearly communicate and influence key stakeholders around enablement strategies with curiosity
- A growth mindset and ability to leverage the knowledge of the broader organization
- An ability to work well under pressure and meet deadlines
What the job involves
- This role is as an integral member of ServiceNow’s Global Learning and Development (GLD) team
- This is a sales enablement role responsible for empowering our field sales organizations with product and solution knowledge needed to effectively identify and close sales opportunities – including pipeline generation to deal progression and close
- This role requires cross-organization collaboration and partnership with key stakeholders in Product, Marketing, Sales, Sales Leaders, GTM (Go To Market), Sales Operations, and Customer Success – as well as across the various GLD and ServiceNow University (SNU) Teams
- This role is responsible for the design and delivery of learning experiences for various ServiceNow selling roles, including Account Executives and dedicated Sales specialists
- Execute on our solution learning strategy, framework, methodologies, and supporting processes across various customer-facing roles in the company
- Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, workshops, etc.), and work with the Instructional Design team (as needed) to develop the enablement, the communications team to develop and execute a communications plan; manage key stakeholders throughout the process, including regional Enablement Leads and broader ServiceNow University team; deliver the enablement; and more
- Partner with product marketing and product management to align enablement and sales assets to stages in the sales cycle and customer buying process
- Partner with global and regional sales programs and GTM teams to execute enablement programs to support new sales plays intended to generate newly created pipeline (NCP)
- Partner with Sales Onboarding team to identify and fill solution enablement needs for new hires
- Partner with other Enablement teams across the GLD and SNU to develop and deliver role-specific solution learning plans that meet the needs of the business and goals of each of product line owner
- Continual optimization of solutions enablement programs as needed by aligning with company and business unit priorities
- Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging, and gamification
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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