Renewals Manager, Common Room
$90-110k
OTE
+ Equity
Customer intelligence platform
Job no longer available
Customer intelligence platform
101-200 employees
Job no longer available
$90-110k
OTE
+ Equity
101-200 employees
Company mission
To put companies in the driver's seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth.
Role
Who you are
- We're looking for a strategic and proactive founding Renewals Manager with a builder mindset—someone excited to own and scale programs that drive retention and growth across the entire customer lifecycle
- 2+ years of experience in renewals, account management, or customer success roles in B2B SaaS
- Strong commercial acumen and ability to navigate complex procurement cycles with executive stakeholders
- A proven track record of hitting GRR and NRR goals while managing a high volume of renewals
- Familiarity with Salesforce, sales workflows, and renewal forecasting best practices
- Excellent organization, communication, and stakeholder management skills
- The ability to thrive in a dynamic environment and contribute to building new systems and processes from the ground up
- Passion for customer outcomes and cross-functional collaboration
What the job involves
- This role is critical to how we deliver value, protect revenue, and unlock expansion opportunities at scale
- You'll not only own renewal execution but also build the systems, programs, and processes that make retention a repeatable, measurable motion
- Few roles provide such a direct impact on the growth of the company
- Own and execute the end-to-end renewal strategy for a defined customer segment
- Proactively manage renewal cycles from discovery to negotiation, aligning stakeholders and commercial strategy around clear business outcomes
- Forecast renewals, expansions, and risks with accuracy using Salesforce and internal tooling
- Serve as a trusted commercial advisor internally and externally, helping teams and customers navigate renewal and expansion decisions with confidence
- Design and operationalize scalable onboarding and adoption programs that directly support renewals and expansion, tailored to real customer use cases
- Build programmatic enablement that balances self-serve education with high-touch implementation for strategic accounts
- Create and maintain content (courses, guides, webinars) that deepens product proficiency and prepares accounts for long-term success and growth
- Partner with Marketing and Product to launch campaigns that drive adoption, reinforce value, and influence renewal outcomes
- Lead live learning sessions—including office hours and training webinars—to accelerate time to value and strengthen product engagement
- Evaluate and measure the impact of lifecycle programs on adoption, retention, and upsell metrics
- Collaborate cross-functionally to improve tooling, reporting, and internal workflows that scale renewals management across the business
- In your first week, expect to:
- Learn Common Room’s customer personas, use cases, and current renewal playbooks
- Get hands-on in the product and meet your cross-functional collaborators
- Join renewal conversations and listen in on expansion strategy calls
- In your first month, expect to:
- Own a renewal forecast for a portion of our customer base
- Identify early risks and lead plays in partnership with CSMs and Sales
- Build renewal-specific collateral and tooling improvements
- In your first three months, expect to:
- Be fully ramped and independently managing renewals across your book
- Lead cross-functional post-mortems and strategy syncs for key renewal outcomes
- Drive process improvements that help us scale retention efforts more efficiently
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in aggregating and acting upon this feedback efficiently, and Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities by bridging the gap between organizations and their people. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement solutions. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in the evolving landscape of software and community engagement.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Francis Luu
(Co-Founder & Designer)Previously worked at Facebook and Microsoft.
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