Revenue Operations Analyst, Asana
AMER
$118-144k
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits
3 days a week in office
Organising work in one connected space
Job no longer available
Organising work in one connected space
1001+ employees
Job no longer available
$118-144k
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits
3 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- 5+ years relevant experience in sales + customer success operations or equivalent roles in strategy, finance, or consulting
- Experience using analytical tools, like Excel, to review complex problems, drive insights, and design programmatic solutions
- Experience and technical expertise with Outreach, ZoomInfo, Salesforce, and Business Intelligence tools (Snowflake, Tableau). Provide strategic and proactive guidance to set the teams leveraging these systems up for success
- A proven track record of independently leading cross-functional, multi-stakeholder projects through change management motions and successful implementation
- Organized, detail-oriented, and efficient while being adaptable to changing priorities and comfortable wearing multiple hats throughout the day
- Enjoy working cross-functionally through the details of resolving complex issues, ensuring over communication and alignment with stakeholders at every level of the business
- Excited to understand the big picture and interconnectedness of process and systems, and not afraid to dive deeply into a specific subject
- Comfortable interacting with front-line teams and technical teams across multiple time zones and regions, translating business needs into technical solutions
What the job involves
- This person will help support the revenue organization, cross-functional partners, and our customers through scaling systems, policies, and processes
- This person will be an integral part of growing the team that helps support the revenue organization, cross-functional partners, and our customers through optimizing and scaling systems, policies, and processes
- Focus will be on maintaining our internal queues, tools, process improvement and supporting the foundation to successfully reach our next phase of growth
- Your primary responsibilities will range from helping our customers through regular support queue management to reviewing enrichment efficacy and enhancing our Salesforce experience for end customers
- Maintain global queues from Revenue and other GTM Teams, serving as the first line of defense for systems and tooling support, with close attention to detail, consistent follow-through, and SLA achievement
- Design and enable strategically informed processes that are elegant, scalable, and intuitive for end users
- Manage and inform the Salesforce ecosystem enhancements process for the Core Operations team, ensuring operating processes and documentation reflect updated changes accurately
- Maintain and develop a knowledge base of processes, ensuring global team alignment and adoption of updates, and consistently reviewing for scale and accuracy
- Strive to continuously improve the working environment of the customer teams we support and interact with daily
- Establish strong working relationships with GTM leadership and cross-functional partners
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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