Support Engineer, Crux Informatics
$74-95k
More information about location
External data automation platform
Open for applications
External data automation platform
101-200 employees
Open for applications
$74-95k
More information about location
101-200 employees
Company mission
To accelerate data integrations from external sources by removing the data engineering, operations, and wrangling obstacles.
Role
Who you are
- Bachelor’s degree and 3 years of relevant job-related experience, or an equivalent combination of education and experience
- Familiarity with cloud platforms such as Snowflake, Amazon S3, Google Cloud Platform (GCP), and BigQuery is desired but not required
- Proficiency in SQL and Linux is required; proficiency/experience with Python is highly preferred
- Familiarity with operating systems, networking concepts, and general software applications
- Understanding of data transfer methodologies, including traditional protocols such as FTP/SFTP, web scraping, and modern API-based approaches
- Strong analytical and problem-solving skills
- Detail-oriented with the ability to work in a fast-paced environment
- Collaborative team player with a proactive approach to problem-solving
- Ability to prioritize and manage multiple tasks effectively
- A desire to work in a fast-paced entrepreneurial environment where your work has a high impact on a growing business
- Excellent communication skills, both written and verbal
What the job involves
- As a Support Engineer at Crux, you will play a crucial role in maintaining the smooth operation of our data infrastructure and ensuring the satisfaction and success of our customers
- You will be responsible for monitoring our production environment, diagnosing and resolving issues, and collaborating with cross-functional teams to enhance the overall service experience
- This role requires a combination of technical proficiency, excellent communication skills, and a customer-centric mindset
- If you’re passionate about solving complex data challenges and making a real-world impact, we’d love to talk to you
- Utilize our System Health framework to proactively address production failures
- Diagnose and troubleshoot failed workflow incidents
- Provide technical assistance to customers through various channels, including email, chat, and phone
- Raise and manage escalations to other engineering teams or external suppliers as required
- Ensure timely communication with relevant stakeholders during incident resolution
- Notify clients about incidents, resolutions, and any necessary follow-up actions
- Prepare and maintain incident reports for review and analysis
- Contribute to the creation and maintenance of knowledge base articles and documentation
- Develop and document solutions for process improvement
- Assist in reconciling the backlog of client-impacting issues, prioritizing and resolving outstanding concerns
- Collaborate with other engineering teams to resolve complex problems
- Participate in special projects or initiatives that enhance the overall support and customer experience
Our take
Data delivery operations can be ineffective and complex, making effective management and integration of external data difficult to achieve. Crux Informatics' cloud-based data integration and operations platform solves this problem, by automating external data integration, transformation, and observability.
Crux's tools accelerate the value realization between external and internal data, which has understandably proven popular among businesses of all kinds. By using the platform, businesses can get quality data when and where they need it, reduce management times for external data, and hence free up their teams to focus on higher-value tasks.
Although Crux Informatics faces strong competition in the data integration market, it has displayed steady growth and cemented itself in the space by a series of partnerships with the likes of Amazon Web Services. The significant funding raised by the company will help it to scale up operations, towards meeting a new wave of demand for its platform in the increasingly data-first business world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2023
$50m
SERIES B
Dec 2020
$55m
LATE VC
Total funding: $146m
Company benefits
- Flexible time off including vacation, sick leave, and volunteer time off
- Robust & inclusive parental leave policy for birthing, non-birthing, adoptive & foster parents
- Fully remote work from anywhere in the world
- Stock options
- Pre and post-tax retirement benefits
- Comprehensive insurance options, including no-cost options for medical, dental & vision coverage
- Employee referral bonus program - $4,000 bonus for every successful referral
- Scheduled team building events & monthly virtual activities
- Monthly phone & internet reimbursement
- One-time $250 budget for office supplies
- Bi-annual giving opportunities
- Fundraising & volunteer opportunities made available throughout the year
- Welcome swag for new hires
Company values
- Integration at scale: The Crux Deliver platform is unmatched in scale, agility, and capabilities when it comes to pipeline building, customization, and maintenance.
- Take ownership: We own outcomes, innovate, and deliver results.
- Focused innovation & execution: We know when and how to say no.
- One team: We are resilient and here to win.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Will Freiberg
(CEO, not founder)Was an M&A Associate at Simpson Thacher & Bartlett, and was a Senior Associate at Gunderson Dettmer, as well as President & COO of Mesosphere.
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