Operations Senior Analyst, Salesforce

$91-125.2k

Salary only applicable to Colorado-based candidates and may vary for other locations

SQL

Python

Excel

Google Sheets

Senior and Expert level

Austin

Denver

World's leading CRM provider

Job no longer available

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Job no longer available

$91-125.2k

Salary only applicable to Colorado-based candidates and may vary for other locations

SQL

Python

Excel

Google Sheets

Senior and Expert level

Austin

Denver

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Proven experience in Renewals/Sales Operations, Business Operations or a similar role with a track record of successfully managing and improving processes
Outstanding analytical and problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations abilities with a keen attention to detail
Experience using SQL / SOQL / Python in data analysis and data manipulation is preferred and strong knowledge of spreadsheet tools, MS Excel / Google Sheets
Excellent communication and interpersonal skills with the ability to collaborate effectively across departments
Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment
Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

What the job involves

Salesforce is looking for a data-oriented Renewals & Success Plan Sales Operations Analyst who will play a crucial role in ensuring the team territories, opportunities, and quotas are kept up to date with various changes throughout the year and optimizing processes through data-driven insights
In addition, the role will maintain other critical processes, improve data quality, and drive new business operations within the Renewals and Success Plan Sales Operations organization
It is a highly impactful role as you’ll be implementing new business processes as well as executing changes to current operations
Update and maintain various sets of data including matrices, rule-based assignment rules, opportunity reassignments, area alignments, and quota issuance in response to personnel changes
Manage internal case queue(s) inclusive of owning and triaging the request with leader, executing the request, providing status updates to the leader, and closing out the case within the designated time frame
Execute data cleansing, validation, and input activities with acute attention to detail and accuracy for large sets of data
Work closely with the subject matter experts to analyze current business processes and workflows to recommend improvements through automation
Develop new automation tools to support our people and processes
Work closely with IT and support teams to seamlessly integrate analytical solutions into existing systems

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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