Senior Customer Success Operations Analyst, Akeneo
More information about location
Product Experience Management solutions
Be an early applicant
Product Experience Management solutions
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To fundamentally disrupt the product information category and better serve the rapidly growing needs of modern omnichannel brands and retailers.
Role
Who you are
- You have +3 years of experience in a revenue operations role within the SaaS industry supporting Customer Success and Professional Services teams
- You are proficient with CRM and Customer Success systems (e.g., Salesforce, Catalyst) and BI tools (e.g., Tableau, Looker)
- You have excellent communication skills, with a proven ability to influence stakeholders
- You have strong analytical skills and are familiar with forecasting models and operational KPIs
What the job involves
- Join us as Senior Customer Success Operations Analyst, where you’ll play a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams, ensuring smooth workflows, data-driven insights, and strategic planning
- This position will be key in aligning processes with company goals to deliver exceptional outcomes for customers and the business!
- Optimize Customer Success operations by designing territory plans and portfolio allocation strategies, establishing rules of engagement, and leveraging dashboards and KPIs to track performance and identify improvements
- Develop dashboards and forecasting processes to track Professional Services performance and support regional managers with updates
- Lead churn and expansion forecasting processes to provide actionable insights for leadership and drive operational readiness for new initiatives, aligning tools, systems, and workflows
- Optimize tools and systems (e.g., Salesforce, Catalyst, JIRA) and continuously improve department workflows while driving efficiency and scalability
- Analyze churn root causes, implement corrective actions, and collaborate on retention strategies to improve customer retention
Application process
- Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo
- Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills
- Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders
- Sign your offer!
- At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame
Our take
Based in France and Boston, Akeneo is a provider of product experience management (PXM) and product information management (PIM) solutions. The platform enables businesses with products to create growth opportunities by delivering product experience.
The company is trusted by leading global brands, including PUMA, Canon USA and Giant Tiger. The appeal of Akeneo’s services is its enablement of retailers to activate product experiences across all communication channels, rather than having to manage catalogs using spreadsheets or an out-dated ERP.
In 2022, Akeneo raised further funding, which was invested in accelerating the product development roadmap and expanding its strategic partnerships. Continued investment and partnerships bring Akeneo ever closer to its goal of best serving the growing needs of modern omnichannel brands and retailers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2022
$135m
SERIES D
Sep 2019
$46m
SERIES C
Total funding: $195.9m
Company benefits
- 🌎 Diverse, cross-cultural team
- 🎉 Annual All Staff gathering week, office parties, team offsites
- 🧳 Once a year, travel to another office location for a period of 2 weeks
- 👋 Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company
- ⏰ Flexible working hours, global home office policy
- 🧘 Individual and confidential coaching sessions with a mental health practitioner of your choice
- 🔊 Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub..
- 💻 Choice of a Mac or a Windows laptop
- 💸 Personal remote allowance to maximize your home office environment
- 🎫 Participation in in-house events welcoming external guests (ie. Meetups) or industry events
- 🧑🏫 Group and individual training opportunities
- 👨💻 Attendance at the yearly business or tech conference of your choice
Company values
- Humility - We want to become better at what we do, and we acknowledge that we are not there yet
- Innovation - We take pride in developing an open-source solution. This makes our solution powerful, open to everyone, and we are very attentive to our code quality
- Benevolence - We believe everyone is doing their best, and we commit to helping each other in a friendly way, with an ‘open door’ policy
- Openness - We love hearing new ideas and opinions. We are always excited to welcome new employees with different backgrounds who can share their experiences and challenge our status quo
- Beer - We do serious business without taking ourselves too seriously. We love to get together and share fun moments at work
Company HQ
Dervallières-Zola, Nantes, France
Articles
Leadership
Benoit Jacquemont
(CTO & Co-Founder)Previously served as CTO for Smile Group.
Fred de Gombert
(President & Co-Founder)Previously founded and acted as CEO for Manalee. Served as Pre-sales Manager & eCommerce Director for Smile.
Yoav Kutner
(Advisor & Co-Founder)Recent co-founded and acts as CEO for both MageCore and Oro. Previously co-founded and acted as CTO for both Magento and Varien.
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