Renewal Manager, Meltwater
$86-114k
OTE
$51.6-68.4k
BASE
+ Uncapped (monthly/quarterly) commissions
3 days a week in office (Brickell City Centre, FL)
Online media monitoring software
Be an early applicant
Online media monitoring software
1001+ employees
Be an early applicant
$86-114k
OTE
$51.6-68.4k
BASE
+ Uncapped (monthly/quarterly) commissions
3 days a week in office (Brickell City Centre, FL)
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively
- 2 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry
- Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail
- Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns
- A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise
- Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers
- Ability to handle customer inquiries, concerns, and pushback with professionalism and tact
- Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information
- Excellent written and verbal communication skills in [Language] and English
- Willingness to embrace the best of both worlds with our hybrid work schedule
- The ability to legally work in the country of hire is required for this position
What the job involves
- We are eager to welcome you to the role of Renewal Manager II at Meltwater
- We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients
- As a Renewal Manager II, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients
- Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers
- This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software
- Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership
- Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn
- Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value
- Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success
- Manage the transactional aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution
- Identify upcoming renewals and maintain accurate tracking of account data within the CRM system
- Develop quotes, handle administrative duties, and oversee the execution of renewal contracts
- Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines
- Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Collaborative, transparent and fun loving office culture
Company HQ
Financial District, San Francisco, CA
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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