Customer Success Manager, AB Tasty
United Kingdom
More information about location
3+ days a week in office
Customer experience optimisation
Job no longer available
Customer experience optimisation
201-500 employees
Job no longer available
More information about location
3+ days a week in office
201-500 employees
Company mission
To help companies optimise every step of a customer's journey.
Role
Who you are
- 2-3 years working experience in a related field
- Excellent verbal and written communication skills in English
- Analytical thinker who is able to translate complex data into profitable marketing plans
- Knowledge of HTML and CSS. JavaScript knowledge is a bonus!
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
- Ability to travel
What the job involves
- Upon joining AB Tasty, you will become part of our UK Customer Success team. You will work closely with them to ensure our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests
- Be responsible for the management of your client portfolio following implementation
- Help build loyalty by creating excellent relationships with clients
- Brainstorm and suggest Conversion Rate Optimisation experiments and personalisation campaign ideas with clients
- Assist clients in creating campaigns by working closely with the technical team
- Analyse and identify new areas for optimisation following data analysis
- Maximise your portfolio’s expansion while minimising churn
- Undertake operational and methodological training for major accountsHelp the sales team with the on-boarding of new clients (proof of concepts, technical support, determining the most suitable solution for the customer, presentation of products and services)
Salary benchmarks
Our take
Enterprises have to move and adapt quickly in order to keep their customers happy, but this isn't always easy. AB Tasty uses embedded AI and automation to help large-scale companies deliver best-in-class customer experiences.
AB Tasty serves a wide range of companies, but focuses largely on e-commerce, travel platforms and fashion retail websites. Their technology easily integrates into any website, and this ease-of-use is a big draw for enterprises. The company now serves around 900 clients, including Cartier, Disney and USA Today. This roster, along with AB Tasty's impressive funding success, are clear indicators that the company is performing well.
AB Tasty has successfully expanded into the US, with revenue there growing by 480% in just two years. The company continued forging partnerships and growing its product through the acquisition of AI-driven personalisation provider Epoq in the autumn of 2022, expanding its European customer base. 2023 was a big year for AB Tasty, showing more growth, moving to one platform and further expanding our reach into AI personalisation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2020
$40m
SERIES C
May 2017
$17m
SERIES B
Total funding: $64.1m
Company benefits
- Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed
Company HQ
Sainte-Avoye, Paris, France
Leadership
Alix de Sagazan
(Co-CEO)Previously worked as a Product Manager at Adlink Media, and as SEM and Affiliate Manager at Keyade.
Rémi Aubert
(Co-CEO)Previously worked as an SEO Manager at Twenga, and was an SEM and Affiliate Manager at Keyade.
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