Senior Product Manager, Daxko

• Commercial product management expertise – Demonstrate a track record of success in B2B product management
• Strategic/Tactical Balance – Ability to balance the market and product vision
• With disciplined tactical execution
• Market Focus – Analyze and understand of market segmentation, trends, players and the impact to product commercialization and strategy
• Customer Focus – Analyze and understand voice of the customer (win/loss, NPS, customer interviews) and the impact to customer experience
• Product Focus – Translate market and customer feedback into requirements,
• Driving product delivery through an agile release process
• Cross-functional leadership – Lead and drive execution across Development, Sales, Marketing, Support, and Customer Success
• Drive & Grit – Operate in a fast-paced environment with a focus and determination to achieve high-quality results
• Engaging Presence – Use your interpersonal skills to effectively engage with prospects and customers, getting them excited to speak with you and learn more about their product use case
• Bachelor's degree in Business Administration, Marketing, Engineering or related field, or equivalent experience
• 6+ years of B2B software Product Management experience
• Demonstrated experience with product-led growth and customer experience optimization
• Strong verbal and written communication skills with ability to influence at all levels
• Experience with product analytics tools and methodologies

Desirable

• The Senior Product Manager will drive the next phase of growth for Zen Planner, an established product within our portfolio of fitness and health club management solutions
• This role requires a proven track record of scaling B2B products through a combination of product-led growth strategies and deep focus on customer experience
• You will be responsible for evolving the product experience, accelerating time-to-value, and driving sustainable growth through strong customer retention and expansion
• As the leader for your product line, you will develop and execute a comprehensive growth strategy that spans the entire customer journey - from initial discovery through long-term success
• This includes optimizing the user experience, enhancing onboarding flows, and ensuring that all touchpoints are designed to drive both customer success and business growth
• Manage the business metrics of the product line (bookings, revenue, margin, gross retention), providing recommendations to improve the commercial performance of our products and ensure financial goals are met
• Extract maximum commercial value from the product line through packaging, pricing, and new feature development
• Drive highly effective customer experience as measured by NPS, understanding and improving the end-to-end customer journey
• Provide ongoing market analysis and action plans by tracking the market and competitive dynamics for the product line
• Identify customer and market requirements through market analysis, win/loss calls, and voice-of-customer (VOC) interviews
• Design and drive the product roadmap and portfolio for both short- and long-term growth by collaborating with internal and external stakeholders, including customers, partners, ISVs, Marketing, Sales, and Customer Success
• Own and optimize key activation metrics including time-to-value, activation rates, and product adoption
• Implement in-product analytics and feedback loops to enhance user experience
• Partner with UX Design to create intuitive self-service experiences that accelerate customer success
• Partner with Customer Success to identify opportunities for product-driven customer growth
• Drive product optimization initiatives while maintaining feature-rich functionality