Senior Customer Success Manager, Red Canary
$126.1-160k
OTE
This role is eligible for a grant of stock options, subject to the approval of the company's board of directors
SaaS threat detection and security operations
Job no longer available
SaaS threat detection and security operations
201-500 employees
Job no longer available
$126.1-160k
OTE
This role is eligible for a grant of stock options, subject to the approval of the company's board of directors
201-500 employees
Company mission
To make security stronger, safer, and more comprehensive.
Role
Who you are
- Willingness to “do a little more” to exceed customer’s expectations
- Ability to effectively prioritize and advance customer issues to the appropriate internal teams
- A listener first, adept at working across internal and external teams with competing priorities
- Independent and self-sufficient, focused on the needs of your customers and genuinely excited about forging a path forward when none exists
- Ability to push back on customers when in their best interest; comfortable with difficult conversations
- Strong written and oral communication skills with proven ability to initiate and build relationships via phone
- Ability to collaborate across departments to achieve customer results
- Creative problem-solving skills
- 6+ years experience in a Customer Success role, preferably at a SaaS company
- 2+ years of experience directly supporting enterprise customers
- 2+ years of information security experience required
What the job involves
- An exceptional Senior Customer Success Manager understands that while customers share many characteristics, each is unique and requires careful listening and critical thinking to triage and find the root cause of the issue at hand
- Your success is not only measured in terms of renewal rates and revenue growth, it is also measured by your dedication to act with urgency as an extension of the customer team and marshaling resources to be our customers’ security ally
- Act as a trusted partner on product functionality for your customers
- Build strong customer relationships and deliver customer-centric solutions
- Maintain accurate account information to ensure seamless communication between internal teams regarding customer happiness
- Anticipate and adopt new technology and apply new features to educate customers
- Develop and update standard methodology knowledge base and blog posts
- Hold self and others accountable to meet commitments to customers
- Guide customers through onboarding, adoption, optimization and renewal of Red Canary
- Act as an internal advocate for customers to achieve their security outcomes
- Achieve net retention targets for accounts assigned
- Train and mentor team members
- Create and fine tune processes for CSM team
- Create collateral for CSM leverage
- Strategically provide feedback to improve the overarching customer success program
Application process
- Application deadline is April 30, 2025
Our take
Red Canary is a leading provider of managed detection and response (MDR) services, dedicated to protecting organizations from threats across cloud workloads, identities, SaaS applications, networks and endpoints. The company offers advanced threat intelligence and 24/7 monitoring to help security teams reduce risks and respond effectively.
Recently the company introduced new features and updates to further enhance its services. The company expanded support to Amazon Web Services, Microsoft Azure, and Google Cloud Platform, and partnered with clients to modernize Security Operations Centers using Microsoft Sentinel, demonstrating Red Canary's commitment to improving security operations and maximizing existing security investments.
Red Canary's success is evident from its impressive client base and industry recognition. Protecting over 2.5M endpoints with a 99% threat accuracy and maintaining a customer satisfaction rating of around 99%. The company now plans to expand its impact to reach over 150,000 professionals through educational initiatives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$81m
SERIES C
Apr 2019
$34m
EARLY VC
Total funding: $129.9m
Company benefits
- Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
- All new hires are eligible for benefits as of their first day
- Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
- Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US
- Full base pay to bond/care for your new child
Company HQ
Union Station, Denver, CO
Leadership
Brian Beyer
(CEO)Having studied at Purdue University, they worked as a Software Development Lead at Northrop Grumman and Solidyn for almost 4 years. They left Kyrus Technology in January 2014 to co-found Red Canary.
Chris Rothe
(CTO)They started their career as an IT Specialist, before spending over 3 years at Lockheed Martin as a Software Engineer and VP of Technology at Soidyn Solutions. Following 9 months at Kyrus, they co-founded Red Canary in January 2014.
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