Business Operations Associate, Athelas

• Highly data-savvy with expert-level proficiency in Microsoft Excel or Google Sheets and the ability to synthesize large volumes of information into succinct summaries
• Strong proficiency with data exploration using SQL and data visualization tools such as PowerBI, Looker, Tableau, or Grafana
• Comfortable leveraging large language models (LLMs) and AI-assisted tools to streamline workflows, support analysis, accelerate execution, and improve the quality and speed of operational output
• Exceptional written and verbal skills, with a talent for creating professional, persuasive presentations in slide presentations
• Strong interpersonal skills with a proven ability to engage with clinical, technical, and operational stakeholders
• A high degree of accountability against timelines and a collaborative working style that excels in cross-functional environments
• A sense of flexibility and prioritization in juggling both long-term, strategic projects and ad hoc, urgent requests as needed in a fast-paced startup environment
• A quick learner who remains effective in ambiguous, rapidly changing environments and possesses a high degree of curiosity
• A bachelor’s degree with 2-3 years of healthcare‑industry or consulting experience and valid US work authorization

Desirable

• Commure is seeking a highly motivated, detail-oriented Business Operations Associate to support operational execution and revenue activation across the Patient Experience team
• This role sits at the intersection of analytics, technical configuration, and cross-functional execution, helping turn post-sale commitments into measurable client outcomes
• The Business Operations Associate will be responsible for analyzing performance data, executing ad hoc operational and analytical tasks, and building and optimizing solutions within Commure’s internal tools
• This person will play a key role in supporting product launches, platform updates, and ongoing solution optimization across Pathways, Agents, and Intake
• In this role, you will monitor engagement and performance metrics, conduct QA and UAT for new launches and product changes, and identify opportunities to improve workflows and outcomes
• You will also communicate findings, progress, and recommendations to executive stakeholders and cross-functional partners, requiring strong written and verbal communication skills as well as comfort operating in a fast-paced environment
• This position is critical to driving activated revenue growth by accelerating time-to-value for clients, improving the performance of live solutions, and increasing the team’s ability to support launches and expansions efficiently at scale
• Drive Strategic Insights: Support high-impact care model initiatives by analyzing patient engagement data to identify trends, bottlenecks, and success metrics
• Operationalize Data: Perform rigorous data management and analysis to translate raw numbers into high-level program insights and ROI proof points
• Analyze Data: Extract insights on a diverse set of clinical and operational outcomes on our internal data platform in Looker / SQL
• Communicate Impact: Build compelling executive-level materials (slide decks, one-pagers, and reports) that synthesize complex findings for clinical and operational leaders
• Cross-Functional Collaboration: Act as a key partner to field leaders and internal teams, ensuring data integrity and alignment on program goals
• Iterate & Optimize: Continuously refine data collection processes to improve the speed and accuracy of reporting as we scale