Director of Customer Experience Sales, OneTrust

• The ideal candidate combines strategic vision, customer-centric thinking, and operational excellence to build a CX sales engine that delivers outcomes for customers and revenue for OneTrust
• A strategic leader who translates customer needs into commercially viable, outcome-aligned offerings
• A collaborative operator who builds trust and drives alignment across Sales, Product, and CX
• A compelling communicator who simplifies complexity into actionable value
• Experienced in building and scaling sales organizations tied to customer success
• Financially fluent, balancing business performance with long-term customer impact
• Adaptive and resilient in fast-paced environments, able to lead teams through change and ambiguity
• Comfortable engaging with senior stakeholders and building credibility across regions and industries
• 8+ years in services, sales, or customer success in SaaS—or equivalent experience with proven impact
• Proven experience in a similar role selling services and success packages, ideally in partnership with a product-led sales motion
• Demonstrated success leading or building a quota-carrying services or CX-oriented sales team
• Experience selling to and supporting large enterprise customers with complex use cases
• Background in services packaging, value-based pricing, and sales enablement
• Proven success aligning cross-functional stakeholders and influencing enterprise deal strategy
• Financial and operational acumen to manage performance across multiple revenue streams

Desirable

• As the Director of CX Sales, you will lead the end-to-end go-to-market strategy and execution for OneTrust’s full Customer Experience value portfolio in North America —including Professional Services, Partner Services, Premium Support, Customer Success Packages, and other CX commercial offerings
• This leader is responsible for ensuring all offerings are positioned to drive measurable customer success and business value
• You will collaborate closely with Sales, Product, Marketing, Finance, Partners & Alliances and the broader CX organization to integrate our capabilities into compelling, scalable, and repeatable sales motions
• Drive customer outcomes through strategic positioning of CX offerings, ensuring the right combination of services, partners, success programs, and support are aligned to each customer’s goals
• Align the scale and scope of CX offerings with each customer’s size, maturity, and the complexity of their use cases to maximize value and execution success
• Partner with Product Sales teams to guide solution design, ensuring the right balance between product capabilities and service delivery—especially for large, global, and business-critical implementations
• Build and execute scalable, value-based selling motions that support high-impact CX positioning throughout the customer lifecycle
• Manage performance across CX revenue streams, including pipeline, attach rate, and margin—scaling execution through operational rigor and alignment