Associate AI Specialist, Smartsheet
Dynamic workspace platform for collaboration
Be an early applicant
Dynamic workspace platform for collaboration
1001+ employees
Be an early applicant
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related technical field
- 1 - 2 years of experience working with AI/ML concepts and technologies (e.g., natural language processing, machine learning algorithms)
- Experience designing and deploying AI solutions, preferably within Salesforce environments, specifically automating tasks, enhancing knowledge systems, and optimizing workflows for sales, service, billing, or professional services teams
- Proficiency in at least one programming language commonly used for AI development (e.g., JavaScript, Python, SQL)
- Experience with cloud-based AI services (e.g., AWS AI/ML, Google Cloud AI, Azure AI)
- Understanding of software sales, support operations, and common customer service challenges
- Strong analytical and problem-solving skills with a keen eye for detail
- Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders
- Ability to work independently and as part of a team in a fast-paced environment
- Right to work in the UK for any employer on an ongoing basis
What the job involves
- We are looking for a detail-oriented Associate AI Specialist to join our growing team. In this role, you will be instrumental in developing, implementing, and maintaining AI-powered tools and resources specifically within our Salesforce environment to enhance the efficiency and effectiveness of our technical support operations
- The primary role is to collaborate with others to identify, develop, and expand the usage of AI-related tools across the organization. The position will primarily work with internal teams and system vendors
- You will report to our Sr. Manager, Global Support Excellence and Content
- Collaborate with others to design, develop, and deploy AI solutions that automate routine tasks, enhance knowledge base accessibility, improve contact deflection, and optimize workflows
- Collaborate with others to ensure seamless integration of AI tools and features into existing platforms
- Assist in collecting and preparing data needed to train, fine-tune, and evaluate AI models to ensure optimal performance and accuracy
- Evaluate model performance, fine-tuning models for optimal results, and deploy AI models into production environments
- Help develop chatbots and virtual assistants using conversational AI techniques
- Present findings and recommendations to stakeholders, including technical and non-technical audiences
- Research and stay updated on the latest AI and machine learning technology advancements
- Collaborate with others to monitor the performance of deployed AI tools, identify areas for improvement, and perform regular maintenance to ensure stability and accuracy
- Collaborate with others to understand their pain points and gather requirements for new AI solutions. Provide training and support to end-users on new AI tools and features
- Create and maintain comprehensive documentation for all developed AI tools, including design specifications, deployment procedures, and user guides for assigned tasks
- Partner with others to remain up-to-date with the latest advancements in AI, machine learning, and Salesforce technologies to assist in identifying innovative ideas for leveraging AI to further enhance organizational capabilities
- Contribute to other assigned tasks, projects, and initiatives as needed to support team and organizational goals
Salary benchmarks
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$60.8m
SERIES F
May 2014
$35m
SERIES E
Total funding: $128.3m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- Monthly contributions toward your pension
- Mployer-paid Private Medical and Dental, additional cost for family members
Company HQ
West Bellevue, Bellevue, WA
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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