Manager/Senior Manager of Product Management, Salesforce
Customer Success Score
$180.3-261.5k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$180.3-261.5k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Experienced Product Manager: 5+ years of product management experience in highly matrixed, cross-functional environments
- B2B SaaS Expertise: Proven experience in B2B SaaS or enterprise software, delivering scalable software products to thousands of customers
- Technical Proficiency: Strong skills in data analytics, ML algorithms, and systems integration. Familiarity with SQL, Python, and cloud platforms (AWS, Google Cloud) is a plus
- Execution-Oriented: Comfortable rolling up your sleeves to get the work done while collaborating with cross-functional teams to deliver results
- Educational Background: Bachelor’s degree in Engineering, Business, Marketing, Data Science, or related field; MBA or equivalent experience preferred
What the job involves
- Join Salesforce as a Product Manager/Sr. Manager for our award-winning Customer Success Score—an industry-first capability that empowers customers to measure and track their success with Salesforce
- This innovative score offers actionable insights to enable proactive engagement, helping customers optimize their experience and achieve their strategic goals
- Execution & Ownership: Manage and drive the day-to-day development and implementation of Salesforce’s Customer Success Score
- Data & Analytics Expertise: Develop a deep understanding of data and Machine Learning (ML) models that power the scoring framework, quantifying customer health and enabling proactive engagement, retention, and growth
- Customer Insights: Translate customer insights into actionable metrics and processes to enhance Salesforce’s overall Customer Success strategy
- Cross-Functional Collaboration: Work closely with Product, Data Science, Engineering, Sales, CSG, and Marketing teams to integrate customer health insights throughout Salesforce’s customer journey
- Data-Driven Decisions: Promote data-informed decisions by leveraging customer feedback, product usage, support interactions, and industry benchmarks
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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