Account Manager, Booking.com
Booking Home
$86.7-96k
More information about location
Leading travel accommodation and experiences marketplace
Posted today
Leading travel accommodation and experiences marketplace
1001+ employees
Posted today
$86.7-96k
More information about location
1001+ employees
Company mission
To shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go.
Role
Who you are
- You are an effective problem-solver, driven by results and always seeking innovative solutions
- You're proactive, flexible, and equally comfortable leading the charge independently or collaborating seamlessly within a dynamic team
- You are extraordinary at prioritization, effortlessly owning your workload and improving your efficiency
- Your strong communication skills allow you to articulate ideas clearly and persuasively, establishing rapport with ease
- You have a knack for influencing partners over the phone and in person, expertly guiding them towards mutually beneficial strategies
- You possess a strong sense of detail and the ability to analyze data to drive informed decisions through effective storytelling
- Actively champion a collaborative environment where open communication and shared goals drive our collective success
- Proactively engage with individuals and groups, ensuring their points of view are valued and integrated to achieve optimal outcomes for all involved
- Understanding the needs and perspectives of others before making decisions. It's a collaborative process where you actively listen, ask insightful questions, and engage in open dialogue to gain a comprehensive understanding of the situation, challenges, or goals at hand before offering solutions
- You are required to live within a commutable distance from your assigned office location
What the job involves
- The Account Manager - Booking Home is responsible for managing a portfolio of professional Home partners in the U.S. region
- This role focuses on driving strong commercial growth and partner success through dedicated account management
- This role is also responsible for implementing a prioritized partnership strategy within their portfolio to support our objectives and achievement of targets
- Key success indicators include increasing productivity per listing and ensuring partners perform to their maximum potential
- You'll proactively connect with partners through engaging calls, dynamic in-person meetings, and seamless internal communication, igniting their potential and collaboratively building Booking.com's growing business
- As the dedicated point of contact for your portfolio of partners, you will be the trusted voice, expertly navigating their questions and ensuring their journey with us is smooth and successful
- You'll champion strong, enduring relationships with our accommodation partners, becoming an indispensable resource at the property level. Through insightful performance conversations and consistent engagement, you'll ensure they offer our customers unparalleled availability and competitive pricing
- You'll master the intricacies of Booking.com's innovative products, effortlessly articulating their benefits and empowering partners to maximize them for maximum impact
- Driving opportunity, you'll analyze internal data to identify and prioritize partners, unlocking untapped potential that fuels mutual growth and strengthens Booking.com's market presence
- Be an explorer, identifying and connecting with exciting new potential growing our network within the industry as well as property level and enriching the travel experiences we offer
- When challenges arise within your portfolio, you'll step in as a resourceful problem-solver, efficiently resolving customer service critical issues in a way that benefits our business, our partners, and our valued travelers
- You'll actively support the organization of engaging partner events like workshops and webinars, and we'll encourage you to be a vibrant participant, fostering connections and sharing insights within the community
- Get ready to hit the road! Up to 50% business travel will have you face-to-face, building stronger relationships and gaining invaluable on-the-ground insights
Our take
Booking.com has established itself as a leading digital travel company. The company reaps the benefits of its status in the market and is currently in a stronger position than its up-and-coming competitors such as Expedia, Trivago and Trip.com. Airbnb represents the sharing economy and acts as a disruptive force in this market but still has ways to go to compete with Booking.com.
In recent years, there has been considerable growth in the number of travellers wishing to travel more sustainably. And Booking.com is well positioned to attract these consumers, having introduced a Travel Sustainable badge on their platform which over 100,000 properties have achieved for their sustainability efforts.
The company was originally founded with a core focus on hotels, and the platform now offers more than 31M accommodation listings. It has also expanded into different services, including flights, car rentals, and attractions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- Free access to Headspace for you and your loved ones
- Global Employee Assistance Program
- Meditation and Breastfeeding rooms at the office
- Booking Cares - 2 days per year to volunteer and learn
- Life insurance
- Disability insurance
- Pension plan
- Annual paid time off
- Parental leave - 22 weeks
- Grandparent leave - 10 days
- Care leave - 10 days
- Bereavement leave - up to 4 weeks
- Anniversary leave
- Working from Home Furniture and Ergonomic Support
- Working from Abroad - up to 20 days per year
- Discounts & Wallet credits to spend on our products
- Upgrade to Booking.com Genius Level 3
- Friends & Family Booking.com discount vouchers
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
- Local discount programs
- Game rooms in offices
- On-site meals, coffee and snacks including vegan options
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Glenn Fogel
(CEO)Previously Vice President at Morgan Stanley. They joined Booking Holdings in 2000 and have held several high profile and executive positions since. They are currently the President and CEO
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