Operations Support Executive, First Mile
Morning Shift
£33.8-37k
Office located in North Acton, London
Recycling and waste management services
Be an early applicant
Recycling and waste management services
101-200 employees
Be an early applicant
£33.8-37k
Office located in North Acton, London
101-200 employees
Company mission
To revolutionise business sustainability, starting with waste and recycling.
Role
Who you are
- Strong administration and communication skills are an essential for this role, as well as an ability to build good relationships with both the drivers and other departments in the company who you will be working with
- Outstanding communication and administration skills
- Proactivity in finding solutions to any issues which are raised
- Ability to build good relationships
- Strong knowledge of Microsoft Office, including Word and Excel
- Ability to stay calm and work effectively under pressure
What the job involves
- We are currently looking for an Operations Support Executive to join our team in North Acton, London, to help support our drivers and ensure the morning rounds are running smoothly and efficiently
- Directly reporting to Ops Supervisors on duty
- Supporting dispatch and admin tasks
- Responsible for relating any issues from drivers regarding trucks/drivers
- Sending daily updates to OPS team with events of the shift
- Insuring follow-up between shifts amongst all Support Executives and Ops Supervisors
- Administration
- Allocating new customers to existing rounds
- Allocating extras and missed collections throughout the day or night
- Communicating with drivers to solve issues on the rounds (Recoveries / Customer related issues)
- Keeping an accurate log of all issues reported by drivers on the rounds to be communicated to the customer service department
- Escalating complaints to OPS Service specialist or relevant Account Managers
- Data entry – Keeping an accurate log of drivers and vehicles sent out – at start and end of their shifts
- Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle - checking on service issues if required by a specialist)
- Dispatching drivers alone on weekends
- Supporting Service Specialists and Ops Liaisons on investigations into customer issues
- This role operates on a 4 days on, 2 days off continuous rota with each shift being 10 hours long. The start times are as follows:
- 2 days 06:00 - 16:00
- 2 days 08:00-18:00
Salary benchmarks
Our take
First Mile is an environmental and waste management business based in London. It works with over 30,000 London-based businesses to reduce their carbon impact through services regarding waste, recycling, and renewable energy.
The company has a differentiated approach to waste and recycling, with a focus on supporting businesses through high levels of customer service and the use of technology to efficiently and cost-effectively collect waste across the city. It allows companies to avoid sending any waste to landfill, an attractive proposition for the sustainability-conscious business.
With a track record of excellent growth, First Mile is in a strong position in the London waste market and have even expanded its operations to Biremingham. Backed by Growth Capital PArtners, the copmpany has continues to grow its sustainable srvices and has become al eading player in the sector. It's alreso became the first business in the waste management industry to achieve BCorpor Cetification - recognisiong not just ithe quality of its services, but its commitment to repsonbile and ethical business pracitces.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Fitzrovia, London, UK
Leadership
Bruce Bratley
(Founder & CEO)Previously founded the waste and recycling consultancy, Envictor and worked as a Commercial Director for Valpak.
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