Enterprise Customer Success Manager, RippleMatch
$120-150k
OTE
In accordance with New York City pay transparency requirements
More information about location
AI-powered recruitment platform
Open for applications
AI-powered recruitment platform
501-1000 employees
Open for applications
$120-150k
OTE
In accordance with New York City pay transparency requirements
More information about location
501-1000 employees
Company mission
To change how Gen Z finds work.
Role
Who you are
- A seasoned Customer Success professional with 5+ years of SaaS experience, including at least 3 years managing an enterprise book of business
- A self-starter with relentless curiosity and a strong desire to win — you thrive in environments where playbooks are still being written and solutions demand creativity, adaptability, and persistence
- Your track record speaks for itself: you consistently maintain 90%+ GRR by driving adoption, delivering measurable ROI, and contributing to strong NDR through customer growth and expansion
- Communication is one of your top strengths: you engage executives with credibility, translate data into compelling stories, and guide customers through complex products with ease
- A trust-builder, you establish rapport quickly, navigate tough conversations with confidence, and turn customers into long-term advocates
- You thrive as a product expert, confidently representing the platform in any context—from training and troubleshooting to pitching growth opportunities
- Proactivity comes naturally: you’re a strategic thinker who spots risks and opportunities early and turns plans into tangible results
- Comfortable in fast-moving, ambiguous environments, you balance multiple priorities without losing focus on what drives the greatest impact
- Bonus points if you bring expertise in HR tech, AI-driven solutions, or early career recruitment!
What the job involves
- At RippleMatch, we’re looking for a seasoned Enterprise Customer Success Manager to partner with our most strategic employer clients and ensure they realize the full value of our platform
- In this role, you’ll own a portfolio of enterprise accounts with the freedom and responsibility to shape strategy, build deep relationships, and drive meaningful growth for our customers
- This position goes beyond traditional Customer Success
- You’ll operate with our customers as both a strategist and a trusted extension of their team- refining their recruiting approach, uncovering opportunity, and expanding their impact through RippleMatch’s AI-driven recruitment platform
- The heart of this role is driving retention and growth at a best-in-class level, ensuring customers realize sustained value while contributing directly to RippleMatch’s long-term success
- Succeeding here demands curiosity, strong relationship instincts, and the ability to balance high-level advisory work with the hands-on involvement required to help partners achieve and expand their goals
- This is an opportunity to join RippleMatch at a pivotal stage
- You’ll report directly to the VP of Customer Success, shape partnerships with leading employers, collaborate with a dynamic team, and have a direct impact on our growth as we reinvent how the next generation finds work
- Own a portfolio of 25–30 accounts, shaping relationships with a high-touch, strategic approach that drives strong retention and growth
- Lead the customer experience end-to-end, implementing strategies that elevate partnerships and maximize long-term impact
- Drive adoption of RippleMatch’s AI-driven platform, consistently optimizing for ROI and guiding customers to unlock new value
- Partner with Account Managers on renewals and expansion opportunities, aligning customer needs with RippleMatch’s suite of solutions
- Act as a trusted advisor, helping customers refine recruitment processes while serving as an expert in both the RippleMatch platform and Emerging Talent practices
- Build deep, trusted relationships across customer organizations—from day-to-day users to senior executives
- Proactively identify risks to account health, addressing challenges early to ensure stronger outcomes
- Lead Executive Business Reviews and other strategic milestones, engaging decision-makers to align on and reinforce the value of RippleMatch partnerships
- Collaborate cross-functionally with Product Success, Growth, Account Management, and Product to champion customer health and reflect RippleMatch’s agility and innovation
Our take
RippleMatch's recruitment software is built specifically for campus recruitment teams looking to automate, expand, and diversify their sourcing of early-career Gen Z candidates. The platform matches college students with positions using AI, meaning that candidates get tailored job matches, and companies get high-quality applications, plus jobseeker data and the ability to set up events and meetings.
RippleMatch has been focussed on scaling up the candidates and companies on the platform, as well as polishing up its algorithm. With big competition in the form of companies like LinkedIn, this latter effort will be key to standing out and proving its chops in the growing job board market.
That said, RippleMatch’s AI matching strategy is already proving popular. Major enterprises like Dell, eBay, and Amazon use the platform, and it has benefited from the growing Gen Z jobseeker demographic who are more amenable to tech-first solutions. With strong funding at its back, the company has every chance to become an interesting disruptor in the space.
Steph
Company Specialist at Welcome to the Jungle
Insights
141% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$45m
SERIES B
Apr 2021
$23.5m
LATE VC
Total funding: $79.9m
Company benefits
- Medical, vision, and dental insurance for you & your family
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Disability & Life insurance
- Discounted gym memberships
- 24/7 on-demand primary care through OneMedical, online mental health therapy through Talkspace & virtual healthcare access through Teladoc
- Equity
- 401k with zero day waiting period
- 15 days PTO with increases for tenure, 11 paid holidays, unlimited Sick Days & mental health days
- Paid Parental Leave
- In-person company retreats 2x / year, plus company events 2x / month
- NYC office
Company HQ
Midtown Manhattan, New York, NY
Leadership
Eric Ho
(Board Member & Advisor)Co-founded the company in 2016, originally as President, before transferring to their new position in 2023. Completed a BA in computer science at Yale.
Andrew Myers
(CEO)Began a history and political science degree at Yale.
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