Customer Success Manager, NavVis
Laser Scanning, EMEA
Laser scanning solutions & digital twin technology
Job no longer available
Laser scanning solutions & digital twin technology
201-500 employees
Job no longer available
201-500 employees
Company mission
To bridge the gap between the physical and digital worlds through reality capture technology that provides the digital foundation for the world you want to live in.
Role
Who you are
- A Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science will help you easily understand our technology
- 4+ years of experience in B2B customer success, account management, or consulting, ideally within the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
- Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
- Willingness to travel across the region to build deeper relationships and address customers' technical needs
What the job involves
- As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success
- The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you!
- With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results
- Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
- Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
- Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
- Communicating effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
- Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
- Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
Application process
- Your recruiting partner for this role is Rina (she/her)
- You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth
Our take
The manufacturing world is ever-changing and many planners, engineers and operators struggle with unreliable data, meaning companies constantly need to update their equipment and redesign production lines. These processes are often costly and incredibly disruptive to workflows.
NavVis is a technology company specialising in indoor mapping, visualisation, and navigation solutions. It provides manufacturing companies with a solution to reduce costs and speed up work processes through the use of its NavVis VLX mobile mapping system. This product allows clients to create highly accurate 3D maps of indoor spaces and can be used for a variety of purposes, including facility management, logistics, and navigation.
A global leader in end-to-end solutions for reality capture and digital twins, NavVis' VLX mobile mapping system is ten times faster than anything previously offered on the market. Trusted by some of the largest companies in the world, such as Siemens, Volkswagen, DHL, and BMW, NavVis is focused on accelerating its operations to meet the ever-growing demand for its 3D scanning and digital twin solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$29.3m
LATE VC
Dec 2018
$35.5m
SERIES C
Total funding: $75.4m
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Felix Reinshagen
(Co-Founder & CEO)Previously worked as a Research Associate at the University of St Gallen and as an Associate Principal at McKinsey & Company.
Georg Schroth
(Co-Founder & Managing Director)Graduated from the Center for Digital Technology and Management with an honours degree in Technology management. Previously worked as an Engineer at DLR.
Finn Boysen
(CRO)Joined NavVis in 2018 as the Global Head of Sales before becoming CRO in 2021. Prior to NavVis, they worked at Microsoft for over 16 years and also spent 2 years at Navision Software as a Product Manager.
Jeno Schadrack
(CFO)Joined NavVis in 2017 as CFO. Prior to this, they were the CFO at C3 Creative Code and Content and held Directorial roles at Wunder Media Production, Burda Creative Group, and Burda Magazine Holding.
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