Onboarding Consultant, EcoOnline
NAM
CA$68.6k
Health and safety, chemical & ESG software
Be an early applicant
Health and safety, chemical & ESG software
501-1000 employees
Be an early applicant
CA$68.6k
501-1000 employees
Company mission
To help our customers create safe, sustainable, efficient, and attractive workplaces through user-friendly SaaS tools.
Role
Who you are
- If you enjoy autonomy, thrive on problem-solving, and want to shape customer success from the very start of their journey, this is the role for you
- Minimum 2+ years in a client-facing onboarding, implementation, or customer-facing role
- Strong ability to learn new software quickly; naturally tech-curious and confident with systems
- Excellent written and verbal communication, able to adapt your style based on audience
- Attention to detail and pride in producing polished, accurate work
- Ability to manage multiple onboarding projects simultaneously across different time zones
- Skilled at building rapport and trust with customers, including those who may be more challenging
- Monitor onboarding health, identify risks or red flags, and work with internal stakeholders to develop mitigation plans
- Comfortable working independently while also collaborating effectively across teams
- Strong analytical and problem-solving skills
- Critical thinking - you don’t just accept an issue; you explore why it’s happening and what needs to be done
- Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed
What the job involves
- If you’re passionate about guiding customers through new technology and helping them, feel confident from day one, this role gives you the perfect platform to make an impact. As an Onboarding Specialist, you become one of the first people our customers meet. You help them understand how the system will support their organisation, remove barriers, simplify complexity, and build the foundations for long-term success
- You’ll join a collaborative, innovative, and forward-thinking team where challenging outdated processes is encouraged. We’re always looking for better ways to onboard, support, and empower our customers
- Own the end-to-end onboarding experience, ensuring customers successfully implement and adopt the platform
- Drive customer confidence and self-sufficiency through effective enablement and guidance
- Deliver consistent, high-quality onboarding experiences that support customer success and retention
- Take full ownership of an assigned customer portfolio, managing progress, outcomes, and customer satisfaction
- Effectively manage onboarding timelines, deliverables, risks, and customer expectations across multiple concurrent projects
- Ensure all onboarding activities are accurately documented and tracked
- Identify risks, challenges, and barriers to adoption early, working proactively to drive successful outcomes
- Support customer retention through strong stakeholder engagement and issue resolution
- Identify and escalate opportunities for additional Professional Services, product adoption, or account growth
- Maintain and expand knowledge across the product suite to provide trusted guidance and best-practice recommendations
- Gather customer feedback and insights to support product enhancement and service improvements
- Contribute to the continuous improvement of onboarding processes, documentation, and delivery methodologies
- Partner effectively with Sales, Customer Success, Professional Services, and Product teams to deliver a seamless customer experience
- Ensure smooth customer transitions from sales handover through onboarding completion
Our take
Workplace safety lies primarily in the hands of workers and employees. EcoOnline has set out to challenge unsafe work environments and practices by providing employee training and workplace safety solutions in the form of EHS and chemical management SaaS tools.
Its solutions are extremely customisable and so cover a wide range of different industries. This has allowed the company to attract customers such as the NHS, Siemens, Legoland and Johnson & Johnson.
EcoOnline is constantly adding newer EHS areas such as sustainability to its portfolio of solutions which will help expand its customer base even further. Backed by strong institutional investors, listed on the Oslo exchange, and boosted by several acquisitions, the company is well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (1 round)
Feb 2019
$0.6m
GRANT
Total funding: $0.6m
Company benefits
- Robust health coverage
- Extended parental leave
- Generous paid time off
- Accelerated learning paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards
Company HQ
London, UK
Leadership
Tom Goodmanson
(CEO)Tom has a wealth of leadership experience, having served as Sr. Manager at KPMG, President and CEO of Calabrio, CFO of Magenic Technologies, and CFAO at Gelco Expense Management.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at EcoOnline