Implementation Manager, Coursera
More information about location
Online learning platform
Be an early applicant
Online learning platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- 2+ years in customer-facing roles leading SaaS implementations
- Demonstrated history in project management and change management, working with large organizations
- Experience owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results
- Fluency in Spanish
Desirable
- Prior experience in Education Technology and passion for education, education reform, and interest in working for a social enterprise
- Experience in web practices and technical concepts (SSO, API's, etc)
- Detail-oriented with the ability to set priorities and be flexible in a changing environment
- Passion for problem-solving and creative solutions
- Strong, proven sense of customer empathy and customer-centrism
- Fluency in Portuguese a large asset
What the job involves
- As our Enterprise Implementation Manager, you will join the Enterprise Services team to own the implementations for our Enterprise clients
- Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations
- This role is also very cross-functional where you can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services and legal teams in service of Coursera’s growth and long-term success
- Successfully configure and launch Coursera’s Enterprise product on-time according to the client’s requirements with high quality
- Independently manage projects with small and medium sized customers by both leveraging client relationships as well as using data analysis to track our build to launch phase
- Onboard clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution and drive high initial adoption within the customer’s organization to drive long term success
- Assist sales team in pre-sales activities by giving product demos to prospects, provisioning evaluation accesses and answering technical questions related to the Coursera for Business product and integration features (such as SSO, LMS, etc.)
- Build thought leadership and strategic footprint in defining implementation methodology, create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project
- Establish effective feedback mechanism to channel client feedback to cross-functional teams and collaborate with Customer Success, Product and Engineering
Application process
- Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company values
- Betterment - We work with persistence to improve ourselves, our teams, and our products
- Boldness - We strive for greatness by facing challenges with courage and determination
- Deep honesty - We are truthful and sincere with learners, partners, and our fellow teammates
- Solidarity - We go the extra mile for each other as we work to transform lives through learning
Company HQ
Mountain View, CA
Articles
Leadership
Andrew Ng
(Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
People progressing
Joined as an Enterprise Implementation Manager. Promoted three times to Senior Manager within four years. Less than 2 years later, they were promoted to Director of Professional Services.
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