Senior Lead of Franchise Account Management, Housecall Pro
$119-138k
OTE
$95-110.4k
BASE
Offers equity and bonus
More information about location
Home services business management software
Job no longer available
Home services business management software
1001+ employees
Job no longer available
$119-138k
OTE
$95-110.4k
BASE
Offers equity and bonus
More information about location
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- 6+ years of experience in strategic partnerships, account management, or customer success within SaaS or technology environments
- Demonstrated ability to grow and retain complex, multi-stakeholder enterprise accounts
- Experience influencing cross-functional teams and translating customer feedback into product and operational improvements
- Proficient in data analysis and business intelligence tools (i.e. Salesforce, Looker, Excel) to derive strategic insights
- Proven ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
- Bachelor’s degree or equivalent work experience required
- Strategic thinker with the ability to see both macro patterns and detailed nuances across large accounts
- Exceptional communicator with strong executive presence and storytelling ability
- Highly autonomous and proactive in building internal alignment and external trust
- Comfortable navigating ambiguity, adapting to change, and influencing without direct authority
- Passionate about customer experience and dedicated to driving measurable impact for franchise partners
What the job involves
- As a Senior Lead, Franchise Partnerships, you serve as a senior strategic partner to our most complex and high-value franchise organizations
- You own the long-term success and growth of your assigned portfolio by aligning franchise business objectives with our platform capabilities
- You consistently operate with a strategic mindset, building trust with executive stakeholders and collaborating cross-functionally to drive results
- You act as an internal expert on franchise lifecycle strategy—translating partner feedback into scalable frameworks and influencing internal teams to better support our franchise motion
- While this is an individual contributor role, your leadership is felt through thought partnership, peer mentorship, and contributions to evolving how we support and grow our franchise partnerships
- Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
- Build and deepen trusted relationships with executive leaders (i.e. CEOs, COOs, operational heads) across large franchise networks
- Develop and execute multi-year strategic account plans aligned to franchise goals and our product roadmap
- Lead quarterly and annual business reviews with partners, delivering actionable recommendations backed by data
- Identify and act on opportunities for account expansion and retention through value engineering and operational insights
- Monitor account performance to surface risks early and implement strategies that drive ongoing success
- Serve as a cross-functional representative of the franchise voice, partnering with Product, Sales, Support, and Operations
- Influence internal teams by sharing structured feedback and advocating for roadmap updates tied to franchise needs
- Partner with Sales on renewals and upsell motions, ensuring alignment with long-term franchise growth
- Contribute to internal enablement by creating playbooks, sharing best practices, and mentoring teammates on franchise strategy
- Demonstrate thought leadership in how we scale and refine our franchise partnerships strategy
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming.So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(Co-Founder & Chief AI Officer)Previously CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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