Customer Success Manager, Frontnow
AI for customer experience
Be an early applicant
AI for customer experience
21-100 employees
Be an early applicant
21-100 employees
Company mission
To revolutionize eCommerce by recreating offline shopping experiences online.
Role
Who you are
- German and English language skills at professional level
- At least 3 years of experience in customer success, account management or similar positions, preferably with a SaaS background
- Experience in leading customer projects independently
- Excellent self- and time management with a high degree of flexibility, sense of ownership and initiative
- Strong analytic skills as well as communication, presentation and negotiation skills
- Understanding of planning processes in software development and corresponding skills to manage expectations towards customers
- Effective organizational and task management skills
- Industry knowledge, particularly in the areas of AI and LLM (preferred but not required)
What the job involves
- We are looking for a dedicated Customer Success Manager (m/f/x) to join our sales team and play a central role in expanding our customer base
- This position is an excellent fit for motivated individuals looking to gain a foothold in a growth-oriented environment and advance their sales career
- Your role as a Customer Success Manager is crucial for turning concepts into tangible results by working closely with our cross-functional teams and customers
- Onboarding new customers: You are responsible for onboarding new customers by introducing them to our product world and ensuring a smooth start
- Follow up on subscription renewals: You actively follow up on subscription renewals as customers approach their renewal due date and ensure continuous customer retention
- Upsell and cross-sell: You proactively approach customers to identify and implement upselling and cross-selling opportunities
- Relationship building: You build strong relationships between the support team and customers to create a solid foundation for long-term customer relationships
- Conducting regular review meetings: You hold regular meetings with all customer stakeholders and the project team to ensure alignment and satisfaction
- Project management: You monitor and control the finances, schedules and scope of projects to ensure that everything remains on schedule and that solutions are delivered on time
- Collaborating with the sales team: You work with the sales team to identify new solutions that can be offered to our customers, thereby promoting sales and product development
Our take
As the eCommerce landscape continues to get more complex, businesses are seeking ways to stand out and transform browsers into buyers. Frontnow is a potential solution, delivering AI-as-a-service to help enhance the pre-sales journeys of potential customers and boost eCommerce sales for its users.
Leveraging conversational AI, Frontnow acts as a virtual assistant for site visitors, helping them to more effectively navigate a site and find what they are looking for. This enables clients to stand out against more poor-to-navigate sites and stay competitive as the eCommerce space becomes more crowded.
Though not the only customer experience software out there, Frontnow's AI-first approach allows it to stand out. The company has raised a promising Seed round and has plans to further develop its technology and work to expand its customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Mar 2024
$4m
SEED
May 2023
$1.5m
SEED
Total funding: $5.5m
Company benefits
- Inclusive work environment
- Opportunities for career growth
- Tailored benefits program
- 28 days of paid time off
- Regular team offsites
- Remote-friendly workplace culture
Company values
- Ingenuity - We embrace a culture of fearless creativity, where every team member is encouraged to think unconventionally and share their unique perspectives. Stepping out of our comfort zone is what we do on a regular basis
- Centricity - We are our customers' trusted ally, actively listening to their needs and delivering tailored solutions that empower them to achieve their goals - always aiming for a WOW moment through unparalleled service and expertise
- Teamistry - By embracing diversity and understanding different perspectives, we create an inclusive environment where collaboration, knowledge sharing, and mutual support unlock our collective potential and inspire growth
- Excellency - Our enthusiasm for making a difference inspires us to relentlessly pursue our aspirations, driving us to excel in our efforts and make a meaningful impact on our customers and empower the world around us
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Bernhard Lihotzky
(Managing Director)Founded and was Managing Director at NEWTRICOS and Feedy.
Cedric May
(CTO)Founder and Managing Director at Riverlabs. Was previously CTO at ZIP Software, DailyDeal and Candis.
Marc Funk
(Managing Director)Former Deputy CEO of Vastani and BDSwiss. Was also on the Executive Board at Dynamic Solar Systems.
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