Manager of IT, Klaviyo

Systems and Services

$108-162k

AWS
GCP
macOS
Azure
Windows
Senior and Expert level
Boston

1+ day a week in office

Klaviyo

Intelligent marketing automation powered by customer data

Be an early applicant

Klaviyo

Intelligent marketing automation powered by customer data

1001+ employees

B2BMarketingContenteCommerce

Be an early applicant

$108-162k

AWS
GCP
macOS
Azure
Windows
Senior and Expert level
Boston

1+ day a week in office

1001+ employees

B2BMarketingContenteCommerce

Company mission

To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.

Role

Who you are

  • Experience: 7+ years of experience in IT systems administration or management roles, with at least 3 years in a leadership position. Strong experience in managing critical infrastructure, networks, and cloud-based services
  • Technical Expertise:
  • Strong knowledge of SaaS based enterprise applications
  • Familiarity with cloud infrastructure (AWS, GCP, or Azure) and on-premise network technologies (switches, firewalls, VPNs)
  • Experience in endpoint management (macOS, Windows) and security solutions like CrowdStrike
  • Leadership Skills:
  • Proven track record of leading technical teams, managing projects, and developing strategic IT solutions
  • Problem-Solving: Ability to diagnose and resolve complex technical issues, particularly under time-sensitive conditions (such as during on-call rotations)
  • Communication: Strong interpersonal and communication skills, with the ability to collaborate across departments and present complex technical concepts to non-technical stakeholders

Desirable

  • Experience with automation tools (e.g., Ansible, Puppet) and scripting (Python, Bash)
  • Familiarity with vulnerability management processes and tools

What the job involves

  • Klaviyo’s Global IT (GIT) team is looking for an experienced IT Manager of Systems and Services to lead and oversee our core infrastructure, network, and critical applications
  • You will be responsible for ensuring the stability, security, and scalability of key enterprise systems such as Okta, Google Workspace, Jamf, Intune, and others
  • This role requires a strategic thinker who can manage complex systems while ensuring operational excellence
  • You will work closely with cross-functional teams in IT, SecOps, and business units to align systems and services with Klaviyo’s growth and security needs.
  • Additionally, this role includes an on-call component for after-hours support, ensuring high availability for critical systems
  • Systems Management: Lead the day-to-day operations of core IT systems including, but not limited to, Okta (SSO and identity management), Google Workspace (collaboration tools), Jamf (macOS management), Intune (Windows device management), and other key infrastructure systems
  • Network & Infrastructure: Manage and maintain network infrastructure, ensuring uptime, security, and performance optimization for all Klaviyo offices and cloud environments
  • Incident Management & On-Call Support: Serve as the escalation point for critical incidents. Participate in an on-call rotation for after-hours support to ensure system availability and rapid resolution of issues
  • Security & Compliance: Partner with SecOps to ensure compliance with security policies and regulations. Proactively manage system vulnerabilities, patch management, and endpoint security across the organization
  • Automation & Efficiency: Drive automation initiatives to improve the efficiency of core IT services and reduce manual effort across the team
  • Project Management: Lead IT projects focused on the enhancement and integration of systems, infrastructure, and core business applications. Ensure timely delivery and alignment with organizational goals
  • Vendor Management: Manage relationships with key technology vendors, including contract negotiations, performance monitoring, and optimization of services
  • Team Leadership: Oversee and mentor a team of systems engineers and administrators, fostering a culture of continuous learning and improvement. Provide guidance on troubleshooting complex issues and developing SME expertise within the team

Our take

Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.

Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.

Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

46% female employees

4% employee growth in 12 months

Company

Employee endorsements

Opportunities to learn

"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."

Funding (last 2 of 6 rounds)

Aug 2022

$100m

LATE VC

May 2021

$320m

SERIES D

Total funding: $778.5m

Company benefits

  • Private health care cover
  • All full time employees receive equity
  • Commuting allowance for when you do travel to the office,
  • A very generous education allowance every year for you to spend on learning and development.
  • Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
  • Generous and flexible PTO policy
  • Participation in Klaviyo ESPP

Company values

  • We always put our customers first.
  • We are owners.
  • We strive to make the world more equitable.
  • We are ambitious.
  • We are always learning.
  • We collaborate radically.
  • We are remarkable.

Company HQ

Financial District, Boston, MA

Leadership

Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft

Ed Hallen

(Chief Product Officer)

Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.

Salary benchmarks

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Diversity, Equity & Inclusion at Klaviyo

Katelyn Nnake headshot

Katelyn Nnake (Director of Diversity, Equity & Inclusion)

  • At Klaviyo one of our key values is "we strive to make the world more equitable"
  • In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group

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