IT & Operations Coordinator, Audigent
$65-80k
Data management platform
Job no longer available
Data management platform
101-200 employees
Job no longer available
$65-80k
101-200 employees
Company mission
Audigent's mission is to power virtuous connection and commerce through clean, intelligent data.
Role
Who you are
- Associate degree in information technology, business administration, or a related field
- Previous experience (2-3 years) in an it support or operations coordination role is a plus
- Basic knowledge of it systems, hardware, and software
- Strong organizational and time management skills
- Excellent communication and customer service skills
- Proficiency with apple mac and pc platforms and software
- Proficiency in microsoft office suite and other common business software
- Ability to work independently and collaboratively within a team
- Problem-solving and troubleshooting abilities
Desirable
- Communication: excellent verbal and written communication skills
- Problem-solving: ability to solve complex problems
- Detail-oriented: keen attention to detail and accuracy
What the job involves
- Provide first-line technical support to employees, troubleshooting hardware and software issues
- Assist with setting up and configuring computers, phones, and other it equipment
- Escalate complex it problems to the it & operations manager for resolution
- Assist in the development and documentation of operational procedures and workflows
- Coordinate and schedule meetings, training, and other operational activities
- Help maintain an organized and efficient office environment
- Administer core business applications such as google, microsoft, zoom, and more
- Track and manage it assets, including hardware, software licenses, and office supplies
- Administer company devices with mosyle and microsoft endpoint manager
- Assist in ordering and replenishing it and office-related inventory as needed
- Conduct periodic inventory audits to ensure accuracy
- Maintain on-premises servers and unifi network
- Maintain and update it documentation, including user manuals and it inventory records
- Generate reports and assist in analyzing data related to it and operations activities
- Prepare reports for the it & operations manager as required
- Communicate with it vendors and service providers to request support and resolve issues
- Assist in managing vendor contracts, invoices, and payments
- Keep records of vendor interactions and agreements
- Assist in the onboarding process of new employees, providing them with it equipment and necessary access
- Coordinate it and operational training sessions for employees as needed., including cybersecurity awareness training
Our take
It’s been a tough few years for data management platforms (DMPs). Initially designed to collect, segment, and distribute anonymous cookie-based data for the purpose of marketing, DMPs have been struck particularly hard by the phase-out of cookies by most major browsers in response to concerns over privacy. DMP Audigent, however, has been coming up with some innovative solutions to this challenge.
The founding team provide the company with remarkable industry connections that yield data from music, lifestyle, and sports industries. This consumer data is invaluable, but historically was not sold and packaged by music labels as meticulously as it might have been in other industries.
In terms of leveraging this data pool going forwards, Audigent has developed new products like the Hadron ID that can operate with greater privacy and efficiency in the cookie-less future of digital marketing. The company is demonstrating an adept, strategic approach to accommodating the rapid industry changes of recent years. If it can continue to do so whilst safeguarding its industry-specific data sources, it looks set for a solid future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$19.1m
SERIES B
Nov 2019
$6.7m
SERIES A
Total funding: $31.7m
Company benefits
- Up to 100% towards Health, Dental, & Vision plans
- 401k
- Flexible PTO
- Onsite Professional Mentor
- Life, Disability & Travel Insurance
- Wellness Reimbursement
- Professional Development Training Reimbursement
- Referral bonuses
- Generous Maternity Leave
- Company Offsite Events
Company HQ
Acton, London, UK
Leadership
Brian Brater
(Co-founder & Executive Chairman)Previously co-founded Rawkus Records (sold to Universal Music Group in 2004), where they signed and developed classic artists like Mos Def, Talib Kweli, Kanye West, Eminem, and Dr. Luke. Subsequently co-founded digital media giant UPROXX (sold to Woven Digital in 2014) and Big Frame (sold to Dreamworks Animation and merged with AwesomenessTV in 2014).
Drew Stein
(Co-founder & CEO)Previously founded video advertising company DashBid, and alongside his work at Audigent is also the executive producer at The Station Media (which they founded in 2003), and Chairman/President of the Harriet & Esteban Vicente Foundation.
Shelton Mercer III
(Co-founder)Has served as COO at Delaware Valley Association for the Education of Young Children and Stop Hunger Now, as well as EVP at audience mobilization company Different Drummer. Alongside Audigent, is also co-founder of TwitCHANGE, founder and chairman of The Mercer Advisory Group and Mercer Innovation, and a strategic advisor for 1776.
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