Staff Content Designer, SoFi

• 8+ yrs experience of experience working in product design/UX roles
• Strong point of view on voice, tone, formatting, etc
• Ability to leverage and work with a wide range of tools (ie Figma, Witer.AI, CMS’s, etc)
• Lived experience with high-growth products, strategies & tactics
• Expertise in content design best practices across software products
• Strong collaboration skills across cross-functional teams including product management, engineering and marketing
• Ability to translate user research, user needs and product data to make informed design solutions
• Track record for delivering end to end solutions with cohesive language and patterns, from initial concepts to launch
• Experience presenting work and rationale to senior leadership and advocating for user needs in the context of business goals
• Experience working in a highly collaborative, fast-paced, agile environment using tools like Jira and Confluence
• A portfolio URL or PDF to submit with examples of content designer work

Desirable

• As Staff Content Designer, it will be your responsibility to shape the future of personal finance by delivering a consistent SoFi voice throughout the experience, establishing content frameworks that set a high standard for excellence and collaborating with a multi-disciplinary set of stakeholders
• You’ll focus on one or more product areas with a particular lens on Member Growth initiatives
• The Member Growth team sits at the center of how millions of people discover, understand, and get value from SoFi - owning some of the highest-impact moments across acquisition, onboarding, and activation
• You’ll work alongside the Designers, Researchers and larger team within Member Growth and additional work with other Content Designers, Marketing writers, Legal & Compliance colleagues, Brand Strategists and teams to bring the best holistic experience to life for our members
• SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent
• And that starts with you
• Drive content creation across a number of concurrent work streams within one or more product areas including new features, improvements and optimizations
• Establish and maintain content style guides and repeatable content frameworks
• Collaborate closely with Designers, Researchers, Marketing Creatives, Legal & Compliance colleagues and Brand Strategists to iterate and drive clear solutions that bring SoFi’s voice to life in product
• Develop effective solutions based on research, member insights, and industry best-practices (across finance and tech)
• Present content solutions and clearly communicate design intent through documentation and presentations
• Collaborate with other content designers working on other product areas to drive alignment and consistency across the entire user experience
• Share work early and often for wide visibility and alignment