Customer Success Manager, Torii

Junior Enterprise

$90-115k

OTE

Pay range applicable to remote EST roles

Salesforce

Azure

Okta

Intercom

Notion

Google Workspace

Mid and Senior level

New York

Remote from US

More information about location

SaaS management platform

Be an early applicant

SaaS management platform

101-200 employees

B2BArtificial IntelligenceInternal toolsBusiness IntelligenceSaaSAutomation

Be an early applicant

$90-115k

OTE

Pay range applicable to remote EST roles

Salesforce

Azure

Okta

Intercom

Notion

Google Workspace

Mid and Senior level

New York

Remote from US

More information about location

101-200 employees

B2BArtificial IntelligenceInternal toolsBusiness IntelligenceSaaSAutomation

Company mission

To help modern IT drive their business forward by making the best use of SaaS.

Job

Company

Role

Who you are

We are looking for an Enterprise CSM who brings energy, focus, and the drive to inspire both customers and teammates
Exceptional communicator—equally confident leading executive conversations and empowering end users
Understands and owns core metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), and how they contribute to the company’s overall success
Proven ability to drive timely renewals, facilitate expansion conversations, negotiate effectively, and forecast accurately
Team player who leads by example and raises the bar for those around them
Strong technical curiosity: experience with SaaS integrations, APIs, SSO, IDPs (Okta, Azure AD, Google Workspace), HRIS, and IT ecosystems
Previous experience in the IGA (Identity Governance Administration) industry
Skilled at translating raw data into clear cost and time savings for customers
Analytical and data-driven—able to evaluate processes and recommend improvements
Familiarity with Salesforce, ChurnZero, Loom, Notion, Intercom, or similar tools
At least 3+ years of B2B experience, with 1–2+ years supporting enterprise-level customers
Strong start-up mindset and ability to take ownership and get things done
Strong interest or background in security, compliance, or governance
Proactive problem-solver who takes initiative, not just direction
Growth mindset with the ability to inspire customers and colleagues alike

What the job involves

We believe Customer Success is at the heart of that transformation. Our CSMs don’t just support customers—they unlock possibilities, elevate partnerships, and set the tone for how SaaS should be done
Serve as a trusted advisor for enterprise customers, guiding them from onboarding through renewal
Shape SaaS strategy and drive measurable value for stakeholders
Build lasting partnerships rooted in trust, empathy, and operational excellence

Our take

Teams are becoming increasingly decentralized, and the need for cloud-based SaaS platforms is growing. However, finding, adopting, and using these solutions isn't always easy. Torii solves this problem by delivering a suite of SaaS management solutions, that help to accelerate and streamline SaaS adoption.

Headed up by a trio of experienced software and startup veterans, Torii has so far scaled at an impressive rate. It has also obtained impressive funding and a number of industry accolades, being praised as the only platform of its kind that "makes it easy to manage both SaaS spend and operations".

Moving forward, the company appears to be focussed on building its offering out even further, for example with its latest updates that focus on enabling collaboration, delegation and monitoring. If it continues to deliver enhanced value, it is no doubt Torii will remain an attractive option in the market, even if new competitors enter the space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

174% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 4 rounds)

Feb 2022

$50m

SERIES B

Feb 2021

$10m

SERIES A

Total funding: $65m

Company benefits

A focus on flexibility: We provide in-office and wfh home equipment and resources to allow you to do your best work at all times
A focus on connection: We have lunches, happy hours and company-wide celebrations to create meaningful connection and belonging
A focus on wellbeing: We offer generous benefits and resources to support your physical, financial and mental wellbeing

Company HQ

Garment District, New York, NY

Leadership

Uri Haramati

(Co-Founder & CEO)

Was Head of Product and Co-founder at Houseparty, and CPO in residence at SigmaLabs Accelerator.

Uri Nativ

(Co-Founder & CPO)

Was Sr. Manager of R&D at VMware and VP of Engineering at Klarna Israel.

Tal Bereznitskey

(Co-Founder & CTO)

Previously worked as a Software Developer at Check Point Software Technologies, and was VP of R&D at Bizzabo.

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