IT Support Technician, Opendoor
More information about location
4 days a week in office
End-to-end online platform for selling and buying homes
Be an early applicant
End-to-end online platform for selling and buying homes
1001+ employees
Be an early applicant
More information about location
4 days a week in office
1001+ employees
Company mission
To power life's progress one move at a time.
Role
Who you are
- 3-5 years of hands-on IT support experience in a fast-growing tech company or high-volume environment - experience supporting hybrid offices across multiple locations and time zones is a plus
- Strong troubleshooting skills across macOS and Windows endpoints, core productivity tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom), networking basics including VPN and Wi-Fi
- Experience with at least one mobile device management platform such as Jamf, Intune, NinjaOne, or similar
- Familiarity with identity and access management tools - Okta or comparable solution
- Experience with IT service management tools such as Jira or similar
- Experience with audio and video platforms including Zoom Rooms, Teams Rooms and associated hardware
- Excellent written and verbal communication skills; able to explain technical issues in simple, friendly language
- Customer-obsessed mindset with a track record of strong service satisfaction scores or similar service metrics
- Ability to lift and move equipment as needed, typically up to ~40 lbs
What the job involves
- The IT Support team delivers technical support and office technology services to all Opendoor personnel
- We support end user devices (primarily Mac, with some Windows) and core productivity tools, own day to day troubleshooting for hardware, software and account access, and partner closely with Operations, People, Finance, Security and Engineering to keep our offices running smoothly
- As an IT Support Technician, you’ll be one of the on-the-ground IT partners for our Toronto office
- You’ll be the go-to technical resource for local employees and visitors
- You’ll handle everything from new hire setups and hardware troubleshooting to office audio and video support, combining strong technical skills with a customer-obsessed mindset and excellent communication
- Provide hands-on support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets). Diagnosing and resolving issues efficiently with minimal disruption to the employee
- Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications
- Provide in-office network support and partner with IT Engineering on network setup, configuration, and troubleshooting activities
- Own ticket lifecycle in our ticketing system (Linear or equivalent): triage, troubleshoot, escalate, and close within SLA
- Deliver in-person walk-up support in the office and remote support via chat, email, and video
- Prepare and provision devices for new hires including imaging, device enrollment, user profiles, application access so employees are ready to work on day one
- Support employee onboarding set up: hardware handoff, account access verification, and walkthrough of core tools
- Collect, wipe, and reassign or return devices for transfers, leaves, and terminations, in line with security and data handling standards
- Set up and maintain conference room audio and video equipment including cameras, microphones, displays, and room controllers across Zoom, Teams, and Google Meet room configurations
- Support onsite events (all-hands, training, visitors) with reliable audio and video and network experience
- Coordinate with Workplace and Facilities on office moves, seating changes, and new space build-outs (e.g., drops, cabling, labeling)
- Enroll and manage devices via our device management tooling to ensure devices meet baseline standards for operating systems versions, security agents, disk encryption and other configurations (e.g., Jamf, Intune, or similar)
- Maintain complete and accurate asset inventory for Opendoor laptops, monitors, mobile devices, and peripherals
- Support vendor repair workflows and hardware lifecycle management including deployments, refreshes, returns
- Follow identity and access management best practices using Okta and internal tools to ensure employees have appropriate access
- Support multi-factor authentication resets, account lockouts, and basic access requests in line with IT and Security policies
- Build monitoring and detections that enforces security standards on endpoints - disk encryption, screen lock, operating system versions, secure device handling
- Partner with IT Engineering, Security, and Workplace on cross-functional initiatives that improve the employee technology experience
- Document troubleshooting steps, how-tos, and FAQs for internal knowledge base and employee self-service content
- Identify recurring issues and propose improvements to tooling, automation, and processes
- Contribute to on-call and coverage rotations as needed within agreed schedules and time zones
Our take
Opendoor makes selling homes easy and stress-free by cutting out the prolonged processing time usually involved with a sale. Sellers can offload a house quickly and easily to the company for cash and a 6-9% fee. Currently operating in a growing number of markets nationwide, Opendoor has chimed well with millennials who gel quickly with online businesses that offer solutions to problems they encounter.
This buying and selling model doesn't come without risk. The longer Opendoor keeps a property, the lower its profit margin. However, Opendoor's performance has been anything but disappointing; it went public in 2021, with its pre-SPAC merger presentation calling for $3.5 billion in revenue. Its actual revenue trounced it, coming in at $8 billion - more than double its estimate.
Opendoor's largest competitor, Zillow, dropped out of the space in late 2021 because it struggled to price the homes it acquired accurately. Opendoor's closest remaining competitor is Offerpad, which does just a fraction of the transaction volume that Opendoor does. With strong earnings coming out of 2024, OpenDoor is looking at transforming its operations in 2026, with new management, a volume-driven strategy and an acquisition spree expected. If Opendoor can continue to ride on its long-term success, it will have an enormous lead on existing and future competitors, positioning it to securely become the overwhelming market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2019
$300m
SERIES F
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Save for tomorrow: Select our Pre-tax or Roth 401k plans to save towards retirement
- Healthy healthcare: Medical, dental and vision is 100% covered for employees
- Family planning: We offer specialty programs like Carrot, Cleo & Ginger
- Flexible vacation: Most of our team take at least 20 days off per year to decompress and be their best
- Resource groups: Join the group that works for you
- Income protection: 100% company sponsored: life insurance short term and long term disability
- Other: Flexible spending account, commuter benefit, employee assistance programs, and paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Kaz Nejatian
(CEO)Previously COO and VP of Product at Shopify, Lead Product Manager at Facebook and CEO & Co-Founder at Kash.
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