IT Site Engineer, SharkNinja
+ Employee stock purchase options
Office located in Battersea Power Station, London
Home devices and appliances
Job no longer available
Home devices and appliances
1001+ employees
Job no longer available
+ Employee stock purchase options
Office located in Battersea Power Station, London
1001+ employees
Company mission
To positively impact people's lives every day in every home around the world.
Role
Who you are
- This role requires a highly hands-on professional who can manage infrastructure, support end users, and implement technical solutions aligned with global standards while addressing local business needs
- The ideal candidate demonstrates strong ownership, technical depth, business partnership and communication skills
- Strong experience supporting Windows and Office 365 Environments
- Understanding of AI tools and methodologies
- Experience with endpoint management and software deployment platforms
- Solid understanding of Active Directory and enterprise identity concepts
- Strong troubleshooting skills across infrastructure, networking, and endpoints
- Experience with scripting or automation (e.g., PowerShell, Python, or similar)
- Experience supporting hybrid IT environments
- Exposure to asset management or monitoring tools
- Experience supporting regional or multi-site IT operations
What the job involves
- The IT Site Engineer acts as the primary local IT point of contact, responsible for supporting, operating, and continuously improving the regional IT environment
- Deploy, manage, and support Windows-based and Office 365 across on-premises and cloud platforms
- Implement and support infrastructure solutions following vendor and global IT guidelines
- Perform troubleshooting and root-cause analysis across server, network, and endpoint environments
- Support asset management systems, ensuring accurate inventory, reporting, and data quality
- Endpoint Management & Device Lifecycle
- Manage corporate devices through centralized management platforms
- Support device provisioning, configuration, and troubleshooting throughout the full lifecycle
- Assist in refining device deployment processes and application delivery to improve reliability and user experience
- Coordinate hardware procurement, inventory tracking, and device replacements
- Provide Level 1 and Level 2 technical support to users within the assigned region
- Support onboarding and offboarding processes, including account setup, hardware assignment, and security awareness
- Act as the escalation point for local IT issues, coordinating with global IT teams or external vendors when required
- Maintain clear communication with users, ensuring timely resolution and follow-up
- Design and develop scripts, tools, or lightweight applications to address operational gaps or regional requirements
- Automate repetitive administrative tasks to improve efficiency and reduce manual effort
- Document solutions and workflows to ensure maintainability and knowledge sharing
- Act as the local technical contact during security incidents or alerts
- Execute remediation actions and follow-up activities in coordination with global security teams
- Ensure local systems comply with corporate security policies and standards
- Promote security best practices during onboarding and daily IT operations
- Take full ownership of local IT topics, ensuring issues are resolved end-to-end
- Identify weaknesses in infrastructure, processes, or tooling and proactively propose improvements
- Implement monitoring and diagnostic solutions to support stability and performance
- Act as a trusted technical partner for the local business, balancing global standards with regional needs
Salary benchmarks
Our take
With more people looking for home products that work harders and smarter, SharkNinja has become a household name. Through its Shark line of cleaning and home care tools and Ninja range of kitchen appliance the company creates solutions that simplify daily routines and overall enhance modern living.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
It continues to hold a strong position in the home appliance market too, competiting with big brands like Dyson. Its Shark line lead the US upright vacuum, segment, while its presence in robotics vacuums reflects steady growth in a compeititve space. Since going public, the company has m,aintained a rapid pace of innovation, launching numerous new products eacxh pear and expanding into adjecent categories such as outdoor coolers and grills. With a growing global footprint and a focus ons mart design, usabiluity, and category expansion, SharkNinja is very well positioned to continue shaping the futur of home appliances.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company HQ
Needham Heights, Needham, MA
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Mark Barrocas
(CEO)Mark joined SharkNinja in 2008 as CEO. Prior to this, he spent 3 years at Aramark Uniform Services as the President of the WearGuard Division. Prior to that, he spent 4 years at Broder Bros as the President and 2 years at Perry Ellis International as VP of Corporate Sales.
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