Senior Agent Programs Analyst, eXp Realty
Salary not provided
GSuite
Trello
Junior and Mid level
Remote in US
More information about location
Real estate cloud brokerage
Be an early applicant
Real estate cloud brokerage
1001+ employees
B2CPropertyMarketplaceRentingReal Estate
Be an early applicant
Salary not provided
GSuite
Trello
Junior and Mid level
Remote in US
More information about location
1001+ employees
B2CPropertyMarketplaceRentingReal Estate
Company mission
To transform the world of real estate by providing a global community designed, powered and owned by their agents and partners.
Role
Who you are
- BA/BS in related field preferred
- High School Diploma/GED required
- Agile/Flexible attitude
- Strong attention to detail required
- Excellent customer service abilities: written and verbal communication must be superb
- Excellent critical thinking and problem solving skills
- Professional and customer service experience desired
- Analytical skills - ability to understand, analyze and report on data trends
- Team player - able to complete individual tasks as well as work on a team to accomplish a goal
- Experience in the real estate industry strongly preferred
- Excellent communication skills both written and verbal
- Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
- Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
- Remote Work experience required
- Dedicated home-office/work space
- Advanced Trello experience preferred
- Aptitude for using online platforms and softwares to work remotely
What the job involves
- This role is critical to the success of Agent Programs at eXp Realty
- The Agent Programs Senior Analyst will support the team in the day to day operations of the program as a subject matter expert; this role is able to work with and guide the Agent Programs Analyst as they work through projects or initiatives together
- Agent Programs Senior Analyst assist in project-based work in the department with the developed skills to dig deeper, investigate and problem solve with the guidance of their team leads, assistant manager or manager
- This position will function primarily within Agent Programs, and their designated program team, but also thrive in interdepartmental communication between their teams and other teams in a solutions-oriented way
- This role is able to work with staff on their team, and on other teams, to solve problems with excellent customer service with subject matter expertise; this Senior Analyst role comes to the table with professional and customer service experience, and a willingness and confidence to use critical thinking for problem solving throughout the day/week
- This role will be able to follow Standard Operating Procedures to maintain ultimate program efficiency and effectiveness
- This role is a mix of internal processes and procedures, as well as Customer Facing interaction, communication and problem solving
- Provides expert level support to agents/customers by offering helpful information, answering questions, and responding and resolving agent concerns with solid customer service experience in a professional environment
- Assist customers with requests/tickets by using program resources, processes and support. Able to collaborate with other eXp teams, like the Agent’s state broker team, to find amenable solutions for our customer
- Ensure agent/customer satisfaction through superb written and verbal communication with the customer, bringing confidence and experience to their interactions with customer
- Maintains a professional and friendly disposition at all times
- Support the handling of customers, and assist Analysts on the team by bringing a deeper level of subject matter expertise and problem solving to daily operations and project work that may require their critical thinking and problem solving
- Displays good judgment in identifying appropriate response and strategy to solve customer issues as quickly as possible
- Ability to field tickets from customers in the form of written requests, verbal/phone calls and in-world interactions. Able to multitask in the handling of the aforementioned ticket types to best serve our customer
- Punctual and focused in accomplishing daily task and projects
- Places the customer at the center of the customer service experience
- Ability to follow Standard Operating Procedures to meet Program needs; able to identify diversions from SOPs and work with Leads/Principals (etc.) to problem solve and correct. Ability to perform daily duties with vigilance and awareness of program goals/initiatives and subject matter expertise
- Ability to identify, interpret, and communicate trends or patterns in data relevant to their daily tasks, with their leadership; ability to then problem solve using critical thinking and expertise to suggest potential solutions and work with their leadership to implement
- Ability to collect, organize, analyze, and disseminate information to assist in optimal program functionality
- Identify and disperse tasks outside of your scope of duties and coordinate a smooth handoff to the correct department
- Understand and execute needed research to prepare for meetings, create reports, strategize, etc
- Maintain effective communication with management and leads
- Self-Starting, Self Motivated, and displays a willingness to learn, ask questions, follow up with new training opportunities
- Maintain eXp’s core values. Collaboration, community, agile, innovation, integrity, service, and fun
Our take
eXp Realty is one of the world's largest real estate brokerage firms. It owes much of its remarkable growth to its immersive, 3D cloud office. This virtual environment has allowed its realtors to move away from traditional bricks-and-mortar offices.
The company has over 85,000 agents globally, with growth fuelled by strategic and successful expansions in countries such as Greece, Australia and New Zealand. This is testament to the impact of eXp's cloud solutions.
For now, eXp's sights are fixed firmly on scaling operations and opening up to new markets. Continuing to tap into rewarding and diverse markets will no doubt prove instrumental in eXp's continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Jan 2017
$0.8m
SEED
Total funding: $0.8m
Company benefits
- Medical coverage, including dental and vision benefits
- Company provided equipment (laptop, monitor, headset)
- FSA plan
- 401k with a 4% match
- Stock option grant
- Fully remote environment
Company HQ
Barkley, Bellingham, WA
Leadership
Glenn Sanford
(Founder & CEO)CEO of eXp World Holdings. Previously worked as CEO of Desert Canadians, and currently serves as CSO of VirBELA.
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