Support Engineer, Cross River
$100-130k
Banking and fintech services
Be an early applicant
Banking and fintech services
1001+ employees
Be an early applicant
$100-130k
1001+ employees
Company mission
To enable clients to deliver responsible financial solutions that empower consumers anytime, everywhere.
Role
Who you are
- 2+ years of experience working hands-on with a variety of API integrations, technical support
- Creative, collaborative thinker with proven and demonstratable ability to learn new things, assess problems, and identify proactive solutions quickly
- Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done
- Experience with SQL and a variety of databases. (mySQL, REDIS, ElasticSearch, .etc)
- Willingness to try new approaches in order to better solve problems
- Possess excellent relationship building skills
- Excellent oral and written communication skills
- Knowledge of data structures and mapping techniques between disparate systems
- Knowledge of technical writing principles and practices
- Experience and ability to work with clients overseas
- Familiarity with at least one high-level language and willingness to explore other languages as needed to advise/troubleshoot with third party platforms
- Knowledge of API's (REST) and the ability to understand JSON/XML files is a plus
- Experience in reading log files useful
- Project management experience within an agile environment is a plus
- Ability to anticipate project risks and propose solutions
- Nice to haves: NServiceBus, New Relic
What the job involves
- The API Integration Specialist is equal parts data exchange problem solver, and master relationship builder
- Provides guidance as a technical resource and subject matter expert for client's API solutions
- Responsible for technical and triage technology integrations with clients and partners, the API Integration Specialist is the liaison between client's Product and Client Success Teams
- Serves as an ongoing technical support contact, providing escalation, research and resolution oversight with appropriate teams when integration issues are reported
- Act as the first line of contact for all technical issues submitted to Support
- Become an integral part of a dynamic team delivering complex data integration solutions utilizing both proprietary technologies and third-party APIs
- Facilitates and advocates issue resolution with technology partners
- Communicates product and detailed data specifications to clients and partners
- Provides technical expertise and guidance to sales, client success, and product teams
Our take
Cross River is a fintech and banking company that builds scalable embedded payments, cards, lending, and crypto solutions for businesses and individuals. Now a unicorn company with a valuation exceeding $1 billion, Cross River was founded in 2008 as a way to combine the innovations of financial technology with the existing world of banking.
Cross River has partnered with rising fintech businesses such as Ibanera, helping the Florida-based company build an all-in-one cross-border payments service. The company’s bigger picture approach has allowed it to develop several arms in the lending, compliance, and capital market sectors, amongst others, leading to a corporate flexibility that is crucial in the rapidly-evolving market.
Cross River was named as one of several companies under investigation for facilitating PPP fraud in the US as of December 2022. It has also come under intense scrutiny from the FDIC for allegations of unsafe banking practices in relation to its lending activities, with a consent order issued in March 2023. In the wake of the FTX and Silicon Valley Bank collapses the regulatory environment is getting tougher and Cross River clearly needs to ensure its processes and activities are compliant with the law if it is going to return to its previous position of growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$620m
LATE VC
Apr 2020
$100m
SERIES C
Total funding: $848m
Company benefits
- Retirement planning
- Employee development fund
- Ongoing learning and development opportunities
- Volunteer opportunities
- Charitable donation matching
- Monthly happy hours
- Free haircuts in our salon located at HQ
- Complimentary dry cleaning at HQ
- Valet parking at HQ
- Shuttle service to/from NYC
- Gym located at HQ
- River Cafe at HQ
Company values
- Humility
- Integrity
- Creativity
- Compassion
- Responsibility
Company HQ
Fort Lee, NJ
Articles
Leadership
Gilles Gade
(CEO & Chariman)Previously CFO at First Meridian Mortgage, Co-Founder and Managing Director at Chela Technology Partners, Associate Director at Barclays Capital and Investment Banking Associate at Bear Stearns & Company.
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