Vice President of Horizontal Solutions GTM, ServiceNow
Americas Strategic Leader
$248.1-421.9k
+ ESPP and variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$248.1-421.9k
+ ESPP and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The successful candidate will seamlessly blend visionary strategic foresight, ability to influence large businesses and cross-functionally at scale to help our biggest region accelerate
- This role requires deep expertise in regional sales, orchestrating cross-functional strategies, driving enterprise-wide alignment, and leading large-scale transformations
- The ideal leader is a dynamic, influential operator—skilled at carrying quota for large businesses and geos, engaging CXOs, shaping strategic direction, and influencing senior leadership cross-functionally to ensure customer-centric execution
- This executive will thrive in complexity, expertly manage diverse portfolios, and deliver impactful change at scale
- 20+ years of progressive experience in GTM strategy, business operations, or customer success, including 5+ years in GTM leadership and 5+ years in senior executive roles
- Demonstrated “AI-first” mindset and a relentless growth orientation
- Proven success driving strategic initiatives and operational execution in complex, matrixed environments
- Deep expertise in CXO-level engagement and executive influence
- Exceptional analytical, communication, and storytelling abilities
- Experience in SaaS, cloud, or enterprise technology strongly preferred
- MBA or equivalent advanced degree is advantageous
What the job involves
- ServiceNow is seeking an exceptional GTM Strategic Leader - as VP of Americas Horizontal Solutions GTM and an architect of transformative growth and a catalyst for innovation—spanning across the ServiceNow Americas portfolio who will propel our growing double digits today to new heights
- This portfolio spans IT, Risk and Security, Platform, Shared Services and Global Employee Experience
- This individual will advise the Americas President and his leadership team and provide the customer / geo feedback loop to the Global teams for accelerated scale and impact
- Success will be measured by the ability to generate a robust pipeline, ensure comprehensive coverage, and consistently surpass global NNACV targets
- This role serves as accountable global node for Geo on Horizontal Solutions GTM expertise and end-to-end thinking and in tight partnership with Solution Sales leader, sharing best practices, strategies and key wins stories to help drive Geo growth, bringing Geo feedback back to Global and providing guidance to Persona-based GTM ICs
- Horizontal Solutions lead will bring “voice of field / customer” back in the GTM and BU engine as well as guide and support enablement strategies and execution in Geo
- This role will identify strategic gaps against target achievements and advocate any risks while making recommendations to Geo / Global leadership to bridge
- Reporting directly to the GVP, Horizontal Solutions, this role is a cornerstone of the Horizontal Solution leadership team, entrusted with shaping ServiceNow’s future trajectory and driving sustained market leadership
- Strategic Leadership: You'll amplify, integrate and execute the GTM strategy across our ServiceNow portfolio—ensuring alignment with corporate objectives and geo dynamics leading to elite Geo execution
- Collaborative Partnerships: Forge and deepen strategic alliances, notably with the Americas Leadership team, and across ServiceNow GTM teams driving sales excellence
- Innovation & Transformation: Be the Geo voice in Geo to amplify, connect GTM end to end execution to accelerate and growth
- Enterprise Alignment: Partner with Geo, Horizontal GTM teams, Account, Industry, Solution, Marketing, Customer Excellence, Partners, and Analytics leaders to create clarity, synchronize execution, and maximize impact
- Executive Engagement: Cultivate and sponsor high-level relationships with CXOs across our Horizontal Solutions portfolio at leading global enterprises
- Customer-Centricity: Champion a culture where customer feedback directly informs product and GTM decisions, embedding customer-centricity at every level
- Operational Excellence: Drive cross-functional alignment and amplification across GTM motions—driving elite execution
- Enablement & Growth: Advise on innovative enablement strategies to upskill sales and GTM teams, fostering a high-performance, growth-oriented culture
- Market Leadership: Anticipate market trends, competitive shifts, and emerging technologies to ensure ServiceNow’s GTM strategy remains ahead of the curve
- Brand Stewardship: Represent ServiceNow at premier industry forums and with customers as an Executive Sponsor, amplifying brand reputation
- Team Leadership: This role is an individual contributor role with a high degree of strategy and senior leadership with an extended team of Inspire and mentor a global team of 13 GTM strategists and operators, plus an extended team of 250+ across disciplines, cultivating innovation, collaboration, and continuous improvement
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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