Tech Ops Support Specialist, Monzo
€42-52k
4+ days a week in office
Digital-only bank platform and marketplace
Open for applications
Digital-only bank platform and marketplace
1001+ employees
Open for applications
€42-52k
4+ days a week in office
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You’re comfortable working in a technical team that deals with a wide range of technical issues every day
- You’re comfortable presenting technical information to groups of people
- You're passionate about helping people as well as creating an inclusive support environment
- You can communicate technical solutions to people with wide ranging levels of technical expertise effectively
- You're experienced in troubleshooting macOS
- You have an understanding of basic networking
- You love learning on the fly and sharing your knowledge with others
- Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement
What the job involves
- The Support Team is the friendly, approachable face of TechOps
- We’re the first point of contact for every Monzonaut, making sure colleagues feel supported and heard
- As champions of our Service Excellence pillar, we focus on delivering a positive and empathetic experience with every interaction
- We don’t just solve problems we build trust
- As part of the wider TechOps team you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work
- As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem
- You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:
- Answering technical queries and questions in Slack
- Helping people resolve their issues face to face or using a video call
- Ordering laptops and peripherals
- Delivering laptop onboarding sessions for new Monzonauts
- Managing macOS devices using Jamf
- Carrying out basic admin actions across our various SaaS platforms
Application process
- Recruiter call
- 30 minute interview with the Hiring Manager
- 2 hours of technical and cultural interviews
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$448.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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