Manager/Director of Marketing Strategy & Operations, Aircall
$150-210k
+ Equity + 15% bonus
AI-powered communications platform
Job no longer available
AI-powered communications platform
501-1000 employees
Job no longer available
$150-210k
+ Equity + 15% bonus
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You have 6-10+ years of experience, with a proven track record in Go-To-Market Operations. Direct experience in Marketing Operations and a background in strategy consulting/ investment banking is a strong plus!
- You are analytical and data-driven, you master analytical tools or you learn fast (e.g., Looker, SQL, Salesforce reports)
- You are not afraid to get your hands dirty (e.g., doing analysis/ looking for data by yourself on a daily basis)
- You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You have solid prioritization skills, and you like defending your choices towards seasoned executives
- You have a solid business sense and a good ability to take a step-back on analysis to drive insights
- You always shoot for excellence
- You are enthusiastic, reliable and fun: people enjoy working with you and trust you
What the job involves
- We are looking for a talented Manager/ Director, Marketing Strategy & Operations to join our Strategy & Operations team. Led by a former Bain Manager, this team is reporting directly into the CEO, with mission to support Aircall strategic plan definition & execution, framing analytics & key processes and delivering critical strategic projects
- Act as the primary point of contact for the range of strategic and operational questions for our Marketing leadership globally. Act as sparring partner to the Chief Marketing Officer
- Develop performance tracking frameworks and insights to report to C-suite & marketing leadership. Frame & automatize weekly reporting dashboards for Marketing & Sales leadership team, collaborating cross-functionally with our Sales Operations, and Data & Systems teams
- Design, launch and lead global transformation programs to deliver improvements to our Go-to-Market operating model, notably via implementing standard SaaS processes (e.g., rehaul of lead attribution model)
- Collaborate cross-functionally with Growth Engineering & Systems team to optimize our use of Marketing & Sales tools (e.g., Marketo, Salesforce, Chilipiper)
- Perform change management to drive adoption of new processes, analytics, methodologies within Marketing leadership & across Marketing organization, collaborating with the Enablement function
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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