Support Engineering Intern, Dropbox
Summer 2025
Pay Range per month: $5,500 CAD
Smart workspace company
Be an early applicant
Smart workspace company
1001+ employees
Be an early applicant
Pay Range per month: $5,500 CAD
1001+ employees
Company mission
Dropbox's mission is to design a more enlightened way of working.
Role
Who you are
- Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related field with an expected graduation in 2027
- Enthusiastic about problem-solving, process improvement, technology enablement and comfortable working both independently and collaboratively with cross-functional teams
- Knowledge of APIs, system integration, and workflow automation tools
- Have experience working in various programming languages and development environments or possess a working knowledge of at least one programming language
- Strong analytical and problem-solving skills, with the ability to identify and implement AI-driven solutions
- Good communication and collaboration skills to work effectively with cross-functional teams
- Adaptable, innovative, and passionate about leveraging AI for customer success
Desirable
- Familiarity with coding in various languages (e.g., Python, JavaScript, Java, .NET, Ruby, etc.)
- Basic understanding of AI/ML technologies
- Experience deploying AI technologies in customer support environments
- Background in data science, software engineering, or CX enablement with a focus on AI
- In addition to technical skills, the capacity to articulate complex technical ideas in simple terms is essential. Ensuring that customers comprehend solutions and instructions is a key aspect of the role
- This internship involves working closely with diverse teams like Global Support, Launch Readiness, and Engineering, Product, and Design. The ability to navigate uncertainties and collaborate effectively to address complex issues benefits both customers and Dropbox
What the job involves
- Over the years at Dropbox, Emerging Talent has created a variety of internships, apprenticeships, and early-in-career full time opportunities to build pathways for exceptional early career professionals to succeed at Dropbox
- Supported by a community of mentors, program graduates, and fellow participants, our Emerging Talent programs are the perfect place to start your career in tech
- As a Support Engineering intern, you will focus on driving enablement initiatives that deliver impactful technology and process enhancements for Customer Experience (CX)
- By collaborating with cross-functional teams, you will optimize workflows, develop automation, and manage technology ecosystem that powers efficient and exceptional customer support
- Your work will be instrumental in scaling CX operations and elevating customer satisfaction, ensuring we continuously improve both the customer experience and support efficiency
- In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network
- Perform enablement tasks to optimize CX platforms, including ticketing systems, knowledge bases, AI tools, and communication tools
- Troubleshoot system issues and ensure high availability and performance
- Develop AI-driven workflows to streamline customer interactions, such as smart routing, predictive case resolution, and automated escalation handling
- Create dashboards and generate reports to monitor CX performance metrics
- Analyze data to identify trends and opportunities for process improvement
- Work with cross-functional teams to align tools and systems with their needs
- Proactively suggest and implement enhancements to CX systems and processes
Application process
- For Summer 2025, we offer two start dates culminating in a 12-week internship: 5/27 - 8/15 & 6/24 - 9/12
Our take
Dropbox started by helping people bring together their files in one central place. The contents of these folders are synchronised to Dropbox's servers along with other computers and devices where the user has installed Dropbox, keeping the same files up-to-date across all devices.
Nowadays, there are lots of competing companies in cloud storage, and some with better distribution (e.g. Google and Apple). This explains why Dropbox is making a big push to reinvent itself after a fairly disappointing run since its IPO in 2018. The new Dropbox turns folders into "Spaces", which are collaboration hubs for teams, complete with comment streams, artificial intelligence tools and integrations into services such as Slack.
The company continues to build out its offerings through acquisitions, such as that of Formswift, bolstering its end-to-end agreement workflow capabilities. Indeed, It's very clear that Dropbox is trying to make a big move from being just a storage company. This seems to be a necessary move given the competitive nature of the industry it is operating within.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2014
$350m
SERIES C
Oct 2011
$250m
SERIES B
Total funding: $607.3m
Company benefits
- Medical, dental, and vision coverage
- We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
- Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
- Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
- Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
- Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
- We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
- No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them
Company values
- Be Worthy of Trust - Millions of teams trust us with their most important information. But this trust can vanish in an instant. That’s why integrity is the foundation of our culture. We do the right thing, even when nobody’s looking. And we’re honest—even when it’s uncomfortable
- They win, We win - Our customers come first. So we put in the work to deeply understand them. We ask, “Who’s the customer?” and “What do they really need?” When they succeed, our business (and everything else) falls into place
- Keep it Simple - Simple things work better—and make more sense. So we build products that do a few things really well. And we don’t overcomplicate life at Dropbox, whether it’s a plan or a process. Getting to simple isn’t always easy, but it’s worth the effort
- Own it - We take responsibility for our work, from start to finish. When we get stuck, we unblock ourselves. When something goes wrong, we don’t ask, “What did they screw up?” but “What could I do better?” We learn from our mistakes and keep going—until we have real impact
- Make work Human - Our mission is to design a more enlightened way of working, for Dropboxers and the world. So we make products that prioritize our needs as humans. And we build a compassionate culture where you can do your best work—no matter who you are or where you’re from
Company HQ
Mission Bay, San Francisco, CA
Articles
Leadership
Arash Ferdowsi
(CTO)Studied Computer Science at MIT before founding Dropbox straight out of university
Drew Houston
(CEO)Studied Computer Science at MIT before founding Dropbox straight out of university
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