Principal Research Scientist/Engineer, ServiceNow
$233.5-408.5k
+ Variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$233.5-408.5k
+ Variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 15+ years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8+ years of experience; or equivalent work experience
- Experience in Instruction fine tuning and other fine tuning methodologies preferred
- Strong problem-solving skills and the ability to adapt to evolving requirements and technologies in the AI field
- Experience with Search or Recommendation systems preferred
- Demonstrated experience in creating and maintaining large-scale data processing pipelines, ensuring accurate, efficient, and secure data processing
- Proficiency in infrastructure design and implementation, with experience in building scalable and performant ML services
- Communicating to both technical and non-technical stakeholders, and working to ensure that the benefits and limitations of GenAI technologies are clearly understood across the organization
What the job involves
- You will play a pivotal role in leading the development of operational solutions to run next-generation Large Language Models (LLMs) for Enterprise Language Generation, empowering the NOW platform with AI experiences in the day-to-day work of our customers
- With a focus on early-adopter customers, you will lead the creation and availability of an exceptional range of solutions to our 9k+ enterprise customers worldwide
- Contribute to the design, implementation, and operating LLMs at scale in a hybrid cloud environment to support ServiceNow's portfolio of products
- Collaborate daily with a team of like-minded developers, applied research scientists, product managers, and quality engineers to deliver high-quality software
- Work closely with product owners to understand detailed requirements and take ownership of the entire software development cycle, from design to implementation, testing, and delivery of high-quality and high-impact solutions to our users
- Utilize your experience with distributed systems to build scalable and performant shared services that support the development and deployment of AI models and applications
- Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods or collaborate to develop new ones to solve these problems in a practical and scalable way
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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