Customer Success Manager, Implicity
Strategic & Mid-market
€38-41k
With 10% variable based on retention, upsell, and NPS etc. Eligible for stock option (BSPCEs) according to the company's existing rules
3 days a week in office (Rue du Louvre, Paris)
Universal remote monitoring platform for cardiac patients
Be an early applicant
Universal remote monitoring platform for cardiac patients
21-100 employees
Be an early applicant
€38-41k
With 10% variable based on retention, upsell, and NPS etc. Eligible for stock option (BSPCEs) according to the company's existing rules
3 days a week in office (Rue du Louvre, Paris)
21-100 employees
Company mission
To improve clinic operations and the standard of care by harnessing the full power of data.
Role
Who you are
- Proven Track Record: You have at least one experience in Customer Success, Sales, or Account Management
- SaaS Culture: You are comfortable with complex software products
- Languages: You speak and write fluently in both French and English
- Strategic Communication: You are a confident communicator, capable of holding your own in front of senior experts. You balance active listening with the authority needed to drive change and align stakeholders in high-pressure environments
- Account Leadership & Growth: You take full ownership of your portfolio’s success. You are autonomous in navigating complex hospital organizations and possess the influence and negotiation skills to drive solution adoption and identify expansion opportunities
- Rigor & Reliability: You maintain professional excellence and high attention to detail, which is crucial when handling sensitive health data and managing complex clinical workflows
- A Note on Applying: We know the perfect candidate doesn't exist. If you believe you possess the core required experience and strongly align with this mindset, we highly encourage you to apply
What the job involves
- To support our rapid growth and the opening of strategic new accounts, we are looking for a Customer Success Manager (Strategic & Mid-market) dedicated to specific important accounts (CHU, CH and large medical groups)
- By mastering our technology, you help them stay focused on what matters most: caring for their patients. You don’t just manage accounts, you ensure our tools deliver their full promise to save lives at scale
- Direct Report: Anaïs (Lead CSM)
- Collaboration: You will work closely with the Customer Success team, the Sales department, and the Product team
- Your core mission will be to onboard, retain and grow our most strategic hospital accounts in France:
- Strategic Onboarding & Leadership: Lead deployments in large centers, managing medical professionals and experts in their field to ensure seamless adoption
- Account Management & Retention: Build long-term ties with demanding medical teams through active listening and professional excellence
- Training & Expertise: Master the platform to train medical staff, simplifying complex features to ensure their full autonomy
- Upsell & Growth: Proactively identify and negotiate opportunities to expand the volume and value of your accounts
- Field Presence: Build trust through regular site visits and participation in key medical congresses. This represents ~40% travel on average, occurring in seasonal peaks
- Transversal Projects: Work on high-impact initiatives (ex: Marketing, Ops) to improve our global CSM efficiency
- 🧁 Our Technical Environment:
- Daily Tools: Notion, Slack, Google Drive
- CS Stack: Jira, Excel, Zendesk and our internal Back-office
- Product: A complex and innovative SaaS heathcare platform
- At Implicity, you will have a weekly meeting with your manager to help you succeed, and each team works with quarterly OKRs
Application process
- 📞 1st HR Contact with Astrid (Talent Acquisition) – 30-45 min (G-meet)
- 👥 Job Interview with Anaïs (Lead CSM) – 30 min (G-meet)
- 🧠 Technical Interview with Anaïs (Lead CSM) & Anne (Head of Customer Success) – 1h30 - (On-site) (Case study and role-play)
- 🤖 Fit Interview with Lucie (COO) – 1 hour (On-site or Remote)
- Meet the Team – 30 min - On-site or Remote
- 📞 Reference Check & Offer (usually follows within 72 hours 🤞)
- Depending on your availability, the recruitment process should last less than 3-4 weeks
Our take
The MedTech boom has seen many innovations through the 2010s, and Implicity, a remote patient monitoring and cardiac data management company, has definitely had a clear lineage of growth since its founding in 2016.
Implicity develops software to monitor and analyse the information from pacemakers and cardiovascular devices to aid physicians and healthcare professionals through all stages of a patient’s treatment. However, maintaining growth on one product alone is hard, especially with so much Medtech competition. Implicity remedies this with its other product, a data analysis platform that uses AI and cloud technology to analyse the devices linked up to its aforementioned pacemaker and cardio health platform. Implicity leverages this data for use in patient management, clinical studies, and R&D.
Playing both fields of MedTech has diversified the draw for hospitals and companies to Implicity. It continues to update and diversify the double offering via updates to its systems with the company hoping to exemplify the continued innovation that is key to MedTech company growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2024
$3m
GRANT
Apr 2022
$23m
SERIES A
Total funding: $30.7m
Company benefits
- 25% variable, based on annual objectives (uncapped)
- Eligible for the BSCPE award
- Mutuelle: Alan (€26.5 / month + €14 for children)
- Restaurant tickets: €9 (50% employer)
- Transport: 50% subscription OR Sustainable Mobility Package (€37.5 / month )
Company HQ
North Cambridge, Cambridge, MA
Leadership
Arnaud Rosier
(CEO & Founder)Currently Cardio Electrophysiologist at Ramsay Santé Hospital. Previously Cardiac Electrophysiologist at Groupement des Hôpitaux de l'Institut Catholique de Lille and Cardiologist at ADHP.
David Perlmutter
(Chief Innovation Officer & Co-Founder)Previously R&D at AIRTAG, Project Manager at HITRONETIC and Research Intern at CNES.
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