Senior Solutions Engineer, Artera
$110-130k
Patient communications hub
Open for applications
Patient communications hub
201-500 employees
Open for applications
$110-130k
201-500 employees
Company mission
To make health care #1 in customer service.
Role
Who you are
- 6+ years of relevant experience in solutions engineering, technical consulting, or healthcare technology
- Bachelor’s Degree in STEM preferred *additional experience in lieu of a degree is also acceptable*
- Strong technical aptitude, with expertise in healthcare integration standards such as HL7, FHIR, and API architecture
- Demonstrated ability to scope technical projects and align customer needs with product capabilities
- Excellent communication skills, with the ability to convey technical concepts to diverse audiences effectively
- Proven problem-solving skills and a collaborative approach to tackling complex workflows
- Highly organized, with the ability to manage multiple priorities and adapt to a dynamic environment
Desirable
- Knowledge of database architecture and data storage methodologies
- HIMSS certifications (e.g., CPHIMS, CAHIMS)
- Experience with RFPs and proposal writing in a technical context
What the job involves
- With complex data integrations and unique customer needs, we are seeking a Senior Solutions Engineer to provide technical expertise, guide workflow optimization, and ensure seamless implementations
- As a key technical consultant, you will bridge the gap between Sales, Customer Experience, and Product teams to define, scope, and deliver tailored solutions
- You’ll play an integral role in enabling the sales process, solving technical challenges, and contributing to both pre- and post-sale growth by aligning customer workflows with Artera’s platform capabilities
- Act as the technical lead during the sales and implementation processes, ensuring customer workflows align with Artera’s capabilities
- Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements
- Design and propose optimized solutions for healthcare workflows using Artera’s product suite, addressing inefficiencies and ensuring scalability
- Translate technical concepts into clear and actionable information for both technical and non-technical stakeholders
- Scope Statements of Work (SOWs), ensuring feasibility and clarity for successful project implementation
- Collaborate with Sales and Customer Experience teams to ensure alignment on customer expectations and project outcomes
- Create and deliver product demonstrations and technical presentations to illustrate value to prospective and existing customers
- Respond to RFPs, RFIs, and security questionnaires, leveraging cross-functional input to craft effective responses
- Act as a trusted advisor and thought leader for internal and external stakeholders, providing insights on best practices and workflow optimization
- Contribute to internal enablement by educating sales and customer-facing teams on technical aspects of the product
Our take
After receiving frustratingly poor communication during a health scare, Artera (formerly known as WELL Health) founder Guillaume de Zwirek decided to change things. The company was born aiming to provide efficient, simple and helpful communication for patients.
Its biggest selling point is its AI chatbot, designed to remove a huge portion of administrative tasks from the hands of medical staff, which allows them to work more productively. It claims it can automate up to 90 hours of work, and boasts integrations with 15 major pre-existing healthcare data systems, meaning a straightforward set-up process for companies.
Its success has been recognised, with KLAS calling it the #1 firm in patient outreach two years in a row, as well as partnerships with over 400 hospitals across the US. Recent funding is being focused on expanding its patient communication teams, and on R&D for new communication solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2020
$45m
SERIES C
Total funding: $45m
Company benefits
- Flexible PTO
- Comprehensive Health Plans
- Company Equity
- Learning and Development
- Extended Parental Leave
- Stipend & Equipment Reimbursements
- Celebrate Together
- Flexible Work Environment
- Diversity, Equity & Belonging
Company values
- Work To Win - We push ourselves to fulfill our potential. We value hard work, smart decisions, and a will to dominate our marketplace
- Deliver With Passion - We love what we do. We’re driven by passion, determination, and the burning need to change healthcare for all patients
- Play As A Team - We’re growing this company together on a foundation of trust. We share wins and losses while holding each other accountable
- Pursue Growth - We will always be learners. We take steps to continue growing, learning, and sharing the knowledge we have with others
- Make It Better - There’s always room to improve. When we see a problem, we take ownership, propose a solution, and make it happen
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Guillaume de Zwirek
(CEO)Previously worked in Product Marketing at Google, and then in Publishing & Performance Marketing at Graphiq.
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