Data Support Specialist, Dune
Crypto
+ Equity package
More information about location
Product analytics for dApps on Ethereum
Job no longer available
Product analytics for dApps on Ethereum
21-100 employees
Job no longer available
+ Equity package
More information about location
21-100 employees
Company mission
To make crypto data accessible.
Role
Who you are
- The ideal candidate is deeply familiar with on-chain data, blockchain analytics, and SQL-based dashboards, possesses strong customer empathy, and thrives in an environment where no two days are the same
- 2+ years in technical support, data analytics, or customer support in a high-growth, fast-paced environment
- Experience working with crypto data—ideally hands-on with Dune, on-chain analytics tools, SQL, or building dashboards
- Strong problem-solving skills with the ability to debug queries, troubleshoot user issues, and explain technical concepts clearly
- Excellent communication skills, with a customer-first, empathetic approach to resolving inquiries
- Familiarity with Web3 ecosystems (DeFi, NFT analytics, on-chain metrics) is a big plus
What the job involves
- We’re looking for a Data Support Specialist to provide top-tier technical assistance to Dune’s customers (paid users), helping them navigate crypto data and analytics seamlessly
- In this fast-paced role, you’ll tackle a high volume of technical inquiries across multiple channels, requiring a structured, analytical, and proactive approach to problem-solving
- Technical Support: Troubleshoot and resolve crypto data-related issues mainly Telegram and Slack but also emails, Zendesk or Discord
- Blockchain Data Expertise: Help users navigate Dune’s SQL-based query engine, dashboards, and on-chain data models, ensuring they get the most out of our platform
- Problem Solving: Investigate complex technical challenges, identify root causes, and drive resolutions with a data-driven mindset
- Collaboration: Work closely with Product and Engineering teams to escalate technical issues, share user feedback, and improve platform usability
- Documentation & Enablement: Create and refine FAQs, user guides, and technical documentation to empower the community and streamline support
Our take
Dune is a cryptocurrency analytics platform offering users free access to analyse and create analytics dashboards on a range of digital assets, from NFTs to DeFi protocols. It makes crypto analysis easier for those who want to keep on top of metrics with added ease.
Dune decodes Ethereum smart contract data to facilitate analysis with simple SQL queries through its interface. This allows instant visualisation of query results into graphs. Further, the cryptocurrency sector is seeing a surge in valuations, with analytics companies like Coin Metrics and DappRadar enjoying comparable interest. With digital asset trading broadly unregulated, and the technology still very much developing, the value of strong analytics could prove immeasurable going forward.
Founded in 2018, Dune has enjoyed a remarkably swift rise; 2022 funding has granted it unicorn status and it is seeing rising popularity in the sector. For now, however, the company is focussed very much on improving accessibility for crypto data, and growing its team.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Feb 2022
$69.5m
SERIES B
Aug 2021
$8m
SERIES A
Total funding: $79.5m
Company benefits
- Remote role with flexible working hours within a fully distributed team
- Competitive salary and equity package
- Regular offsites with the team
- 5 weeks paid vacation + local public holidays
- Stipend for setting up your home office / co-working space
Company HQ
Sentrum, Oslo, Oslo
Leadership
Fredrik Haga
(CEO)Studied at the Norwegian School of Economics, and was a Project Manager at Clarify Language. Worked as Trend Manager Blockchain at Schibsted Media Group.
Mats Olsen
(CTO)Was a Software Engineer at Comperio and a Senior Data Scientist at Schibsted Media Group.
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