Developer Support Engineer, Algolia

• Experience with web development, REST API, and database management
• 1 - 4 years of experience in technical customer support, supporting SaaS enterprise software ideally
• Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution
• Ability to work weekends shifts
• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership
• CANDOR - Ability to receive and give constructive feedback
• CARE - Genuine care about other team members, our clients and the decisions we make in the company
• HUMILITY- Aptitude for learning from others, putting ego aside

Desirable

• The Developer Support Engineer is a critical role at Algolia
• We’re on the front-lines and are often the first team customers contact when they are experiencing issues with our products or services
• We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks
• This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies (like Medium, Twitch from Amazon, LVMH, ...) focused on providing a world-class experience to their millions of users
• As a Developer Support Engineer you will partner with the customer success, product, and engineering teams
• We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers being successful
• Handle technical requests via web and email support channels
• Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles
• Submit bug reports to the Engineering team for problems needing attention
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team
• Contribute to internal and external knowledge bases