Senior Strategy & Operations Manager, Guild Education
$128.6-173k
+ Variable compensation, and stock options
More information about location
Upskilling and education platform for America's workforce
Job no longer available
Upskilling and education platform for America's workforce
1001+ employees
Job no longer available
$128.6-173k
+ Variable compensation, and stock options
More information about location
1001+ employees
Company mission
To unlock opportunity for America’s workforce through education and upskilling.
Role
Who you are
- Are a strong relationship builder who can own relationships from employer stakeholders to internal support specialists
- Are a strong communicator, able to deliver simplicity on the other side of complexity
- Have experience across account or partnership management, strategy, and operations
- Can get smart quickly on new-to-you topics
- Are deeply well-versed in workforce development and skills-based education, with experience bridging employer needs with educational solutions
- Are excited about a zero-to-something environment that is fast paced and iterative, with an “all hands on deck” and “no task too small” culture
- Want to wear a lot of different hats. We can promise that you will NOT be writing any lines of code – other than that, this person will perform many functions to get things going
- Set an example for others on speed, efficiency, and organization
- Are situationally adaptable, thriving in ambiguity and capable of juggling competing priorities
- Have an unrelenting growth mindset, with eagerness and ability to learn and teach – both yourself and your team – new things
What the job involves
- Guild is hiring a Senior Strategy & Operations Manager to join our Product Expansion team.
- In this role, you will work alongside a multi-disciplinary team of builders (Engineers, Designers, Product Managers, Product Marketers, and Operators) to identify, prototype and deliver new products for Guild’s users, with the team goal of accelerating Guild’s mission and expanding Guild’s market.
- This team is singularly focused on this goal and staffed with all the resources we need to bring new products alive
- As a Senior Strategy & Operations Manager on the Product Expansion team, you will work across a breadth of areas that are needed to successfully bring this product to life.
- Your role will evolve with the product. In early stages of product development, you will be asked to roll up your sleeves, get scrappy, and do whatever it takes to help the product be successful – no task is too big, and no task is too small.
- As the product evolves and gains traction, we expect you to spike into ownership of employer relationships and new product design and deployments
- Product Adoption and Account Management: Drive customer adoption of the product by defining and refining positioning, crafting collateral, planning for and leading customer meetings with senior stakeholders, and managing customer relationships in the context of new product deployment. Lead design of how the solution is deployed based on a deep understanding of customer needs and close partnership with Product and Design
- Strategy: Guide the direction of the product based on the needs of customers, users, other key stakeholders, and landscape context. Evaluate and prioritize new market opportunities for the products. Conduct research to inform user experience and product design
- Operations: Lead operationalization of the product during early stages, and inform more scalable operating models for later stages. Set up systems and processes for customer coordination, user support, and quality assurance that ensure the product meets functional and performance requirements and goals
- Ecosystem Development: Develop the framework for identifying, evaluating, and, as relevant, onboarding new types of partners. Key responsibilities include landscape mapping, assessing partnership feasibility through market research and institutional analysis, conducting strategic discovery with potential partners, and building lasting relationships with key stakeholders
Our take
The recruitment process can be the most costly element of a company's operation, with future-proof skillset requirements resulting in the hiring of staff for niche tasks. Many existing employees of a company could have the potential to fill talent gaps and prevent the need for a new hire, but they often lack the training for such roles. Helping to solve this problem, Guild Education helps employers partner with nonprofit universities to train staff across a variety of subject matters, including high school completion programs, vocational opportunities, and enrollment in higher education.
As professional development is a strong employer benefit, Guild Education also pitches itself as a perk for employees, aiming to increase retention and worker satisfaction. By solving two major problems - a skills shortage and worker retention, it has gained large companies such as Chipotle, Target, Hilton and PepsiCo as corporate clients.
Guild Education closed a Series F financing round in 2022 led by Wellington Management and with participation from Oprah Winfrey. The company is using this funding to develop its healthcare and financial services learning modules and increase its offering to workers by exploring new ways to lower the barriers to learning, for instance through childcare solutions and financial wellness tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$265m
SERIES F
Jun 2021
$150m
SERIES E
Total funding: $643.5m
Company benefits
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
Company HQ
Central Business District, Denver, CO
Leadership
Rachel Carlson
(CEO & Founder)Prior to co-founding Guild Education, was founder and CEO of Blueprint. Before that was a Director at American Honours and an Associate with The Parthenon Group.
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