CSG Product Director, Salesforce
Signature Success
$174.8-253.6k
Salary based on Washington candidates. Salary may differ for Chicago candidates
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$174.8-253.6k
Salary based on Washington candidates. Salary may differ for Chicago candidates
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 10+ years of product management experience in high-tech, particularly in SaaS, Software, or Cloud companies
- Strong technical background with an understanding of cloud architectures, APIs, data integration, and security concepts.Strong understanding of cloud-based architecture, APIs, and integration technologies
- Ability to work cross-functionally between multiple stakeholders and teams to help define business needs, deliver clear and concise proposals and gain alignment
- Attention to detail, including documenting all analyses, results and processes, to drive awareness across the organization
- Excellent communication, presentation, and organization skills, with the ability to summarize and present information that provides actionable insights and engages various audiences (e.g., executive team, tactical team)
- Display strong leadership, networking, relationship-building and influencing skills
- Ability to work both independently and in a larger team setting
- Bachelor’s degree in a relevant field; MBA or advanced degree preferred
- Experience in the Salesforce ecosystem and knowledge of the Salesforce portfolio is a plus
What the job involves
- The Customer Success Group’s (CSG) product management team is responsible for Salesforce’s Success Plan offer portfolio with which we enable our customers to realize value from Salesforce
- We work backward from the customer to address their needs across small business, commercial, and enterprise segments
- The team works across all functions in CSG (including Sales, Delivery, Marketing, and Operations) and with Salesforce Product and Sales organizations
- The Signature Success Plans Product Director will be responsible for defining our strategy for driving performance and technical health for Signature Success Plan customers
- In this role, you will ensure that our customers achieve both operational and technical excellence with Salesforce by driving key initiatives around system performance, stability, and scalability
- You will work backwards from customer needs to create and enhance Signature Success Plan features that help customers accelerate Salesforce deployment, optimize system health, efficiently manage license usage, and reduce operational costs—ultimately maximizing realized business value from their Salesforce investment
- This is a cross-functional role requiring collaboration with teams across Salesforce, including Go-To-Market, Global Readiness, Engineering, and Delivery, to address technical challenges, monitor system health, and develop a product roadmap that drives better technical outcomes and product adoption
- You will ensure customers not only adopt and grow Salesforce products but also optimize them for long-term technical health, performance, and efficiency
- Offer Strategy: Develop a deep understanding of market trends, user needs, and competitive landscape to drive the strategic direction of Signature Success Plan. Define, prioritize and own execution of multi-year Signature Success Plan product roadmap
- Customer-centric Methodology: Workback from needs of Signature customers, conducting research, customer survey, and feedback analysis to continually enhance product usability and effectiveness
- Product Development: Lead the end-to-end development lifecycle, from ideation to launch, ensuring alignment with organizational goals and user requirements. Partner with delivery and field organization to create highly effective customer engagements that provide actionable recommendations to accelerate Salesforce product adoption
- Cross-Functional Collaboration: Collaborate effectively with stakeholders across Salesforce organizations, including delivery, marketing, sales, and customer support, to ensure seamless product integration and go-to-market strategies
- Data-Driven Decision Making: Utilize data analytics and user metrics to monitor product performance, identify areas for improvement, and make informed decisions to optimize product success
- Continuous Improvement: Stay abreast of emerging technologies, industry trends and the competitive landscape to drive continuous improvement and innovation
- Go-To-Market: Work closely with our Salesforce product, creative, digital success and delivery teams to create content and live, expert-led programs to provide customers with best practices and use case guidance
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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