VP of Global Customer Success, Fastly
$344.4-430.5k
+ ESPP. This role may also be eligible to participate in Fastly’s equity and discretionary bonus programs
More information about location
Edge cloud platform
Be an early applicant
Edge cloud platform
1001+ employees
Be an early applicant
$344.4-430.5k
+ ESPP. This role may also be eligible to participate in Fastly’s equity and discretionary bonus programs
More information about location
1001+ employees
Company mission
To build a better internet — a safe place where good can thrive.
Role
Who you are
- What We're Looking For: What You’ll Need to Succeed
- We are looking for a visionary leader who understands the technical nuances of the internet's "plumbing" but speaks the language of business value
- The Experience: 15+ years of leadership in Account Management, Customer Success, or customer-facing organization within the SaaS, Cloud, or Edge Computing space
- Domain Expertise: A deep understanding of Internet infrastructure (CDN, Security, Cloud, and Edge computing). You should be comfortable discussing technical stack optimizations and business ROI in the same breath
- The "Builder" Mindset: A proven track record of scaling global teams and implementing the processes, playbooks, and tech stacks (e.g., Salesforce, Gainsight) required for hyper-growth
- Negotiation Prowess: Expert-level experience in high-stakes, multi-million dollar contract negotiations and renewals
- Change Leadership: The "organizational savvy" to navigate a matrixed environment and the agility to lead a team through rapid industry shifts
- Education: BA/BS preferred; an MBA or equivalent advanced degree is highly preferred
- This position will require you to be available during core business hours
- We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!
What the job involves
- As the VP, Global Customer Success, you will architect our post-sales growth engine
- This is a transformative leadership role designed for a "builder" who can shepherd our Customer Success organization into a proactive, world-class strategic function
- You will lead the global team responsible for the health, retention, and expansion of our most prestigious enterprise accounts
- What You'll Do: The Strategic Mission
- Your primary objective is to ensure that every Fastly customer realizes the full value of our platform. You will:
- Scale the Future: Design and execute a 5-year strategic roadmap for the Global Customer Success org, transitioning the team from a reactive support posture to a proactive, value-driven growth engine
- Drive Net Retention (NRR): Own the global strategy for renewals and upsells, ensuring consistent revenue growth and identifying untapped opportunities within our existing enterprise base
- Build a Data-Driven Culture: Lead the development of a programmatic approach to customer health. You’ll leverage metrics and account plans to turn "customer satisfaction" into "customer advocacy."
- Architect Cross-Functional Synergy: Bridge the gap between Sales, Product, and Support. You will ensure the "voice of the customer" directly influences our product roadmap and operational efficiency
- Executive Stewardship: Act as the executive sponsor for our most strategic global accounts, leading complex negotiations and fostering C-suite relationships that solidify Fastly as a trusted long-term partner
- Mentor & Mobilize: Recruit, develop, and inspire a high-performing global team. You aren’t just managing managers; you are building a culture of excellence and continuous professional development
Application process
- Anticipated Posting Close Date*: 5/20/2026
- A fully completed application and resume or CV are required when applying
Our take
Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.
Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.
The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, EPIC Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$40m
SERIES F
Jul 2018
$40m
SERIES F
Total funding: $259m
Company benefits
- Parental support and beyond: We support our families by offering generous time off for parental leave. And beyond that, we work hard to build a culture that allows for all employees to have the life outside work that they desire year round.
- Health and wellness: Your well-being matters here. Our health plans offer a variety of options, including full medical, dental, and vision coverage, short- and long-term disability insurance, mental health resources, and more.
- Invest in your future: We offer 401(k)/retirement plans, employee stock purchasing plans (ESPP), and reimbursements for learning and development programs — so we can support your ongoing growth and success.
- Keep learning and growing: Helping people go further means nurturing their talent. Through annual reimbursements for employee learning activities, regular hangouts and advice from our Senior Staff, talks from industry leaders, and cultural events — we offer tons of opportunities for people to learn. And we’re always looking to grow as a company, too: we collect employee engagement and experience data annually and leverage our Employee Experience Champion Network to understand employee feedback, so we can keep improving.
Company HQ
China Basin, San Francisco, CA
Leadership
Kip Compton
(CEO)Kip joined the Fastly team in 2024 as CPO, becoming CEO in 2025. Prior to this, he was an SVP of Strategy & Business Development/Networking at Cisco.
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