Senior Strategic Partner Manager, Patreon
$144-216k
Offers equity
2 days a week in office
Funding platform for creatives
Open for applications
Funding platform for creatives
1001+ employees
Open for applications
$144-216k
Offers equity
2 days a week in office
1001+ employees
Company mission
To put creators in control of their work and their futures by strengthening the bond between them and their communities.
Role
Who you are
- BA/BS degree or higher
- 7+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment
- 4+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators
- Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
- Expertise in using data and analytics to develop insights for decision making
- Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
- Curious, empathetic, and confident offering strategic advice in short, focused interactions
- Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio
- Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy
- High operational rigor - disciplined CRM usage, cadence execution, and follow‑through
- Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus
- Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing
What the job involves
- We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Strategic Partner Manager to support our mission
- This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners
- You’ll be responsible for the account management & success of a book of business partners and driving data-backed solutions and opportunities
- Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
- Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools
- Respond to inbound questions with speed and clarity, helping creators feel heard and supported
- Share updates and learning resources with creators while keeping communication personal and actionable
- Identify and escalate common issues, feedback, or trends to improve products and processes
- Champion partner feedback to product teams for optimization of internal and external tools
- Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking
- Collaborate closely with cross-functional teams to continuously improve the creator experience
- Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
- Manage and negotiate complex deal structures, partnering closely with finance and legal teams
- Understand the complex business models of top‑earning creators and identify new monetization levers
- Hone advanced relationship‑building skills with multifaceted creator teams
- Deepen expertise in community engagement, fan conversion, and membership economics
- Play a key role in shaping a product‑led company’s feature set for the creator economy
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over 250,000 active creators having made $3.5B through the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Health Coverage: Medical, dental, and vision plans are available to our US employees and their dependents. Our plans have a nationwide network and we also cover a primary care concierge membership.
- Balance & Wellness: We offer a generous Flexible Time Off policy, in addition to days throughout the year where everyone takes the same day off to recharge our batteries. Employees and their dependents also have access to therapy, coaching, and Employee Assistance Programs services.
- Family Planning: We provide 20 weeks of paid parental leave, fertility, adoption, and surrogacy benefits, as well as an annual stipend for new additions to your families (including pets!).
- Lifestyle & Learning: You’ll have stipends to fund your personal lifestyle and to support your favorite creators on Patreon, as well as an annual stipend for learning and development.
- Hybrid Work: Our offices are in San Francisco, New York, and Porto. Plus, we have more teammates working remotely around the world.
- Financial Support: We offer employer matching for our retirement plans and Health Savings Account (HSA), as well as access to 1:1 financial guidance with a Certified Financial Planner.
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(Co-Founder & CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(Co-Founder, CTO & President)Worked in Analytics and Engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
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