Partner Success Manager, Clio
$78.4-106.2k
In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
$78.4-106.2k
In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- Minimum of 1-3 years in partner success, customer success, or account management, ideally within a mid-market software company
- Strong communication, organizational abilities, and customer support skills
- Ability to proactively identify and address partner challenges and advocate for solutions
- Bachelor’s degree in Business, Marketing, or a related field
Desirable
- Experience working with Channel Partners
- Experience using sales tools such as Salesforce, Salesloft, Google Suite or similar
What the job involves
- The Partner Success Manager will assist in managing and supporting a portfolio of our growth partners, working to provide exceptional service and facilitate the partner’s onboarding, enablement, and daily operational needs
- This role is ideal for someone who is looking to develop their skills in partnership management and gain valuable experience in a dynamic environment
- Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available
- Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success
- Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress
- Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners
- Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels
- Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement
- Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions
- Actively learn about the partner landscape to become a trusted resource for partners seeking support
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- RRSP-matching
Company values
- Giving Back - we’re committed to creating positive social change in the community
- Creating Better Work Environments - we believe that a diverse and inclusive culture is a competitive advantage that benefits both our employees and customers
- Thriving as a Team - we live by seven core values on how to thrive, have fun, and win as a team
Articles
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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