Payment Operations Manager, Ottimate
$105-110k
+ 10% Annual Bonus + Stock Options
Accounts payable automation
Be an early applicant
Accounts payable automation
201-500 employees
Be an early applicant
$105-110k
+ 10% Annual Bonus + Stock Options
201-500 employees
Company mission
To make life a little easier for anyone eager to spend less time on AP and more time growing their business.
Role
Who you are
- 4+ years of experience in payment operations, customer operations, fintech operations, banking operations, or a related field
- 1+ years of people leadership experience, team lead experience, or demonstrated success mentoring and coaching others
- Experience supporting clients in a fast-paced SaaS, fintech, or payments environment
- Working knowledge of B2B payment methods including ACH, Virtual Card, and Check payment workflows
- Strong experience handling client escalations and resolving sensitive customer issues with professionalism
- Experience using operational and service metrics such as CSAT, response times, case volume, or resolution metrics to improve team performance
- Experience leveraging AI tools or automation to improve payment operations efficiency and client experience
- Familiarity with AI-assisted workflows for payment reviews, exception handling, or support operations
- Experience identifying opportunities to streamline processes through automation and operational improvements
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment
- If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply
Desirable
- Experience in accounts payable automation, B2B payments, or fintech
- Familiarity with payment platforms similar payment technologies
- Experience leading teams in a remote or distributed work environment
What the job involves
- Ottimate is seeking a customer-focused and hands-on Payment Operations Manager to lead our payment operations team and deliver an exceptional client experience
- In this role, you will manage a team responsible for supporting clients across Virtual Card, ACH, and Check payment workflows, ensuring payment inquiries are handled quickly, accurately, and professionally
- This role is ideal for a leader who enjoys coaching teams, solving operational challenges, and creating positive client experiences
- You will balance day-to-day team leadership with process improvement, escalation management, and cross-functional collaboration to support Ottimate’s continued growth
- Lead, coach, and develop a team of Payment Operations Analysts, fostering a customer-first and accountable team culture
- Support team performance through regular coaching, feedback, quality reviews, and development planning
- Drive strong client service outcomes by monitoring key support metrics such as CSAT, response times, and case resolution
- Ensure clients receive timely, professional, and accurate communication throughout the resolution process
- Partner with Customer Success and Account Management teams to resolve client concerns and improve the overall payment experience
- Oversee daily payment support activities across Virtual Card, ACH, and Check payment workflows
- Act as an escalation point for complex client issues, payment exceptions, and time-sensitive requests
- Support the team in troubleshooting payment-related inquiries and ensuring issues are resolved efficiently
- Identify recurring client or operational issues and implement practical solutions to improve service quality
- Help improve internal workflows, team processes, and support documentation to increase efficiency and consistency
- Maintain standard operating procedures, training materials, and team communication templates
- Share client feedback and operational insights with internal teams including Product, Engineering, Vendor Operations, and Customer Success
- Support operational readiness for new processes, tools, and payment enhancements as the business grows
Our take
Accounts payable is a cumbersome side of financial management for the hospitality and restaurant sectors. High volumes of deliveries, along with the chance of damage to perishable items, means that keeping track of short-term credit to various sellers is a tricky business.
Ottimate's solution is to effect digital transformation across B2B payments and accounts payable in the hospitality sector. The company’s VendorPay allows customers to make payments directly to over 200,000 vendors straight from their AP platform, streamlining and resolving the late payments issue that’s been growing steadily in the sector.
Margins in the sector are famously tight, so even the most modest of operational improvements can make substantial gains for hospitality businesses. Indeed, over 30,000 restaurants, hotels and grocery chains across the US are using Ottimate’s platform, including leading brands such as Best Western, Holiday Inn and Foodtown.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$160m
SERIES B
Mar 2017
$4m
SERIES A
Total funding: $164.7m
Company benefits
- Health & Retirement: We offer comprehensive medical, dental, vision coverage as well as a 401(k)
- Paid Time Off: We offer plenty of vacation and personal time off to give you the time to step away, unwind, and recharge
Company HQ
SoMa, San Francisco, CA
Leadership
Barrett Boston
(CEO)Previously CRO and Executive Officer for TriNet. Before that, they were the President of Americas with TravelClick and Vice President at IBM.
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